"Test kit never (almost ) arrived"

I had to do the day 0 to 2 Lateral flow after coming to UK from abroad. I ordered the test on 28th of January 2022, and it did not arrive till 09/feb/2022. The booking got turned out to be useless. Upon contacting with support , the responsibility was always brushed off to Royal Mail to deliver. The tracking number given to me never worked and the customer support ( outsourced) is very rude and always copy paste the terms those says 48 hours delivery. Wont suggest anyone to go with this company .

"Test results not delivered on time"

Test results not delivered on time. Only 9 days after testing. They claim it’s my fault as it was next to Xmas break, however, no one was on holidays. Asked my money back, and they didn’t send it!

I RECOMEND FINDING ANOTHER COMPANY AS THIS ONE IS UNPROFESSIONAL.

"Terrible experience"

Terrible experience. Tried to buy 2 tests, one went through, the other charged my card and they are refusing to send a test or refund. Basically theft.

"I ordered two test kits which arrived…"

I ordered two test kits which arrived the following day. When we returned from our travels we did the tests and put them into the boxes and registered the tests on line. I took them to a priority posting box and could not get the boxes through the mouth of the posting box because the boxes were very thick. I had to go home and look up another priority posting box and luckily that one was ok. Two days later my husband's test result arrived but mine did not. I then had to chase them up for the result and eventually it came through. I wrote to them to tell them of my dissatisfaction re the boxes and timing of the test result and, basically, they could not give a damn. I used this company in October 2021 and everything was fine but this time they have caused me a lot of anxiety and have let me down.

"Day 2 Antigen Test."

The tests (Day 2 Antigen) took 3 to 4 days to arrive but once they did the rest was quick and easy enough to do. I received my certificate an hour later after sending in my result. I would use this service again as it was also one of the cheapest I could find on the government website.

"Never arrived the test!"

Never arrived the test!! SCAM do not waste your money and time!

"scam"

scam. taking money and not sending out test kits. even though they are on the gov.uk website they are scammers and taking money for 2 test kits and still no reply after 5 days of waiting. AVOID THIS COMPANY!!!!!

"Do not use this company unless you have…"

Do not use this company unless you have nerves of steel and are not bothered about missing a flight. Web links to their Covid results provider did not work. Tried to access results/certificate from their web site to be told 'Internal server error'. Horrendous experience

"Waiting over 48 hours for a result for…"

Waiting over 48 hours for a result for my wife after it has been delivered by royal mail.

Try phoning them you are cut off in the que, cut off when put on hold then told after your que position is 1 we cannot take your call. Ring them and see for yourself before you waste your well earned money.

"Never Received Test Results"

This is a terrible company. I bought 2-Day PCR Tests for arrivals in the UK as per government guidelines and never received my results. I have since left the UK and have not been able to receive a refund despite reaching out several times. Two months later, still no result and still no news. I do not recommend this service.