"RAINBOW LABS ARE A RIP-OFF."

This company is a rip-off. I paid £53, got a test through the post. Did the test and sent it back. They never sent me a result. I have written to them 4 times and they say they will help me, but then that's it. Twice they have asked for all the info under the sun, which I supplied, but still nothing. I am disgusted.

"Worst company ever"

Worst company ever. Avoid at all cost

"Take your money but do not send the goods."

I sent for 4 Antigen tests 2 weeks ago, and when I didn't receive them, I emailed to which they said that they had been sent back as the address was incorrect. They sent me the address they apparently sent them to which was correct.

They have said if I want them sending out again it will cost me £14. I asked for a refund and they have said I am unable to have one as they were dispatched.

"Fit to flight tests"

Fit to flight tests arrived on time, done by simple phone app, certificate received after 5 minutes. Highly recommended.

"Scammers"

Terrible company, did not deliver the test results on time, costing me a lot of money.

Missed my flight, had to pay for another rapid test at the airport incurred additional transport and accommodation costs as the following flight wasn't until the next day.

They finally delivered the result 5 days later, refusing to give me a refund and blaming royal mail for not delivering it despite the royal mail tracking showing it had arrived 7 days prior and their phone operators confirming that with us the day after it arrived.

Absolute scumbags make me angry. Please avoid them and don't give them any more money

"Very good service"

Very good service, although it seemed my result was misplaced but as soon as I showed them proof of postage. Had my results straight away. I found the instructions were good, step by step and all queries answered straightaway. Very good service overall.

"This is a scam"

This is a scam

I sent in my PCR test sample and they received it on the 24th December 2021. It is the 24th January 2022 and I have yet to receive the result.

They also refuse to process me a refund for services not rendered. I will be reporting them to the NHS in an attempt to have them removed from the authorised list of vendors to conduct tests and take it further in any way possible.

"I waited 40 mins to receive my test"

I waited 40 mins to receive my test. No apology or compensation offered. Shocking service.

"The worst customer service I have ever…"

The worst customer service I have ever experienced in my entire life….I haven’t received my PCR results after a lapse of 63 hours and 8-10 voice calls. Everyone lies and lies.
May I request everyone to avoid getting services from Rainbow Lab. Regards

"Avoid at all costs"

Avoid at all costs. Day 10 and still waiting for test results. I’ve sent so many emails and made so many phone calls. Four other tests were cancelled within 3 hours of ordering so clearly before dispatch and yet they are refusing a refund.