"Good queries assistance and response"

Good queries assistance and response

"Fabulous service provided by Rainbow…"

Fabulous service provided by Rainbow Labs! Would certainly use again and would highly recommend especially their Adviser, Chethan, who went over and above to assist me! Thank You Rainbow Labs!

"Saw that my fit to fly arrived at the…"

Saw that my fit to fly arrived at the lab 24hrs ago so thought I’d give customer service a ring as my flight is really soon and I’d need the test result within the next 12 hours. Spoke to Sarah and she was so helpful - put my test as a priority to the lab and within 15 minutes after the call I received my test result! Thank you:)

"Helpful support"

Chethan was especially helpful in guiding me through the complications of covid fit-to-fly testing within time limits.

"Excellent service"

Excellent service offered by the operative Chethan.

"Thank you Sarah and Rainbow Labs"

Thank you to Sarah for a speedy, efficient and friendly service dealing with my query about my antigen test. I would recommend using Rainbow Labs for a quick and reliable service for Covid testing for travel. Have used them twice now. Thank you!

"The customer care guy from India was…"

The customer care guy from India was very helpful and genuine. I phoned a couple of times today regarding my travel certificate and the was very reassuring and positive
Thank you
Sabatino Milano

"Mixed feelings"

I have just received a refund from Rainbow Lab for a £60 Fit-to-Fly PCR test which I needed for 5 Feb 2022. I did not get my result on time and it cost me dearly: £28.50 for parking at Heathrow while I sat it out until check-in closed; £79 to rebook my flight and £80 for a Rapid Fit-to-Fly PCR. I had phoned Rainbow twice, concerned about the delay over my results, and I was assured on both occasions that they had got my sample and I had activated it correctly. By the time check-in had closed, the Heathrow lab had closed: £119 for their Rapid PCR and £10 to print the results at the one and only place that does printing at Heathrow. I ended up going to the Randox Drive-thru at Stansted Airport - outstanding service! However, on the flip side, my sister's Rainbow Fit-to-Fly did arrive in good time, and she and I both used Rainbow for our Day 2 post arrival tests. Rainbow was much cheaper than any of the other options we looked at and everything from delivery to getting our results went smoothly. Mixed feelings!

"Unbelievably bad service AVOID AVOID AVOID"

Unbelievably bad service

"Test didn't arrive on time!"

I have booked my test on Friday the 11th at 9:49 am and according to the website, if I place an order before 12:00 it will be shipped the same day which didn’t happen! The kit was only shipped next Monday morning. So the Kit was not delivered on time and I had to spend more money booking another test.
I have contacted customer service (Varini) multiple times and they refuse to refund the money.
Terrible service, never again!