"Pathetic Company of Thief's"

Pathetic Company of thief's- I Used them for almost 4 years and It was one of the worst decisions I've ever made in my life. They will not improve your business. They will drastically hurt your business. They will drive you insane and make your life so much worse. Use Amazon FBA. Please just don't even consider this "company."

"Stay away from the lies as they promise …"

Stay away from the lies as they promise to mess up your customer ratings and trust. Fulfil yourself or find a better company and if possible visit the fulfilment centre and get to know the people you will be dealing with.

"Beware!! They will destroy your business!"

Dont even think of working with them if you want to be in the business. They will destroy your business. Past one year, they been shipping out incorrect items to our customers. They will either ship incorrect skus or they will overship/undership items. We lost our credibility among our customers because of shipwire. Apart from credibility we lost thousands of dollars in shipping charges. The worst is that they lost over $25k of inventory and not even taking responsibility of that. When we asked for credit they just showed us shipwire T&C agreement and backed out. This is our shipwire case ID#01209376. We are now planing to file a law suite against this company. If any other companies wants to joins us they are more than welcome.

"Major coordination and logistical flaws"

Honestly, there are a lot of little issues with Shipwire, but there are two big sticking points that cause me to actively dissuade others from using this company for storage and fulfillment.

Chief among them is the complete inability to directly communicate with warehouses. This goes hand-in-hand with the limitations of their online portal. There is no easy way to correct orders after they have been received by the warehouse. Additionally, going through Shipwire's customer care phone number is a frustrating affair, as they are generally unable to do anything that a Shipwire customer can't do via the web portal. This means that any processing orders in error (e.g. incorrect address or incorrect stock) cannot be corrected on the fly. You have to hope that customer care gets in touch with the warehouse in time to cancel the order and then you start from scratch. Attempting to get problems solved via email is an even worse affair, due to the long delays in response time and even simple things like customer care representatives addressing the member of my company who made the inquiry by the wrong name (thus leading anyone to believe that they aren't truly reading/comprehending the emails and the requests therein).

Second, we've had multiple instances of the warehouse shipping incorrect SKUs out on accurately placed orders. This compounded by an inexplicably frustrating experience after they relocated inventory to a new warehouse -- we had $1000+ in merchandise go missing and unaccounted with no answers from Shipwire (after, via email, they stated all of our inventory was received). This went unresolved for weeks, amazingly.

For a company whose sole purview is to store, manage, handle, and ship other companies' inventory, Shipwire is remarkably inept at handling basic on-the-fly requests (e.g. emergency hold of an order), ensuring the reliable storage of stock, and providing a level of customer care that inspires confidence. When using Shipwire, my company lacks the confidence to assure our customers that items will be delivered correctly.

"Lost my inventory and havnt even bother …"

Lost my inventory and haven't even bother to reply in more than 6 months.

"Their receiving in Canada is opened …"

Their receiving in Canada is opened only 3 hours a day. Canada Post can not deliver. They refuse to go and pick it up. This is costing us thousands of dollars and market share. We are looking the other way. Shipwire you set yourself up. Too big to fail.

"Don't walk....RUN away from this company"

They are by far the most expensive and incompetent fulfillment company in the world. They purposely put your items in larger boxes to increase your shipping costs, lose your inventory, ship incorrect orders, fail to respond to emails and phone calls, and basically fail on every level. There's no other explanation other than this company is ran by complete scum bags that with one goal - to hold you inventory hostage and take as much money as they can from you.

"Shipwire & Their Service"

To be fair to Shipwire, logistics on this level is a very hard game, so I'm not just going to come on here and badmouth them.

That being said occasionally things do and will go wrong and it is frustrating.

In my opinion, one of the key issues with Shipwire face today is the fact that their service is a software layer on top of several independent 3rd party fulfilment warehouses based around the world, this means that Shipwire have little control how each warehouse is run, the service level offered and standards applied.

In essence beneath the software surface, Shipwire is rather fragmented. If the CEO's and directors wish to improve their service long term to compete with Amazon and others, they must invest in an in-house system where they slowly replace the 3rd party warehouses with Shipwire own in-house network, all working to the same set of rules and standards all running on the same warehouse management software.

In doing so they have an opportunity to iron out all the issues they face today streamlining the service and providing a real long term solution to the likes of Amazon.

Another benefit to this system would be localised phone and email support in the Europe Australia and North America fixing those immediate issues faster than waiting for support in California to wake up.

"Pick/pack/ship service"

Possibly the worst 3rd party shipping service out there, hands down. Support is somewhat helpful but not really. Disconnect between warehouse and contact . Thousands of dollars in lost sales as well as products. If your a small start up, do yourself a favor and absolutely do NOT sign up with them, you will fail.

"Great Service & Great Partners"

We've been working with Shipwire for close to 6 months now and have been very happy with their service. We're a fast growing retailer in the travel gear space. We ship our products worldwide and leverage three of Shipwire's warehouses. The system works well, as does their web app which gives you a lot of visibility & control over what's going on.
Not everything is perfect, there are features we'd like that aren't implemented but nothing that we haven't been to resolve one way or another.
A service like Shipwire's needs a strong team to support it. We've been very happy with ours. They are very helpful & knowledgeable, working through many of the challenges we throw at them.
So yes, if we had to choose again... We'd pick Shipwire!
Kudos & thanks to Ana C., Brian M., Casey B., Gene C. and John B.!