"Shipwire lost $60k of our stock! Horrible horrible fraudulent company!"

2015 we visited the Shipwire facility in Redlands LA, were greeted like royalty, given a guided tour, the staff were great and very enthusiastic.
They got our account set up very quickly, integrated to our platform and seemingly operational in the sandbox.
We shipped our first pallets of stock from Australia to their Redlands LA warehouse, and this is when the massive troubles started. Within days of it's arrival the stock SKU's were mislabeled, a customer care inquiry was lodged and down the rabbit hole of buck passing and gross incompetence we went. 3 weeks and nothing was done. We had thousands of back orders and customers were starting to become very p**sed off. We eventually posted out orders manually from our own warehouse until things eventually got going.
2016 the process was not bad and showed potential. However orders were getting mixed up, not arriving, damaged, or lost all together. Shipwire had system upgrades that stopped deliveries for a week.
It would take WEEKS to get any issue attended to, whoever we spoke to would suddenly be 'away' on leave and it was just completely unacceptable.
They started operating in Australia and thought we would try that facility, thinking being close would could sort things out quicker. Big mistake! Orders were arriving dirty, damaged and wrong items. Losing many customers.
We upgraded our eCommerce website in 2017, Shipwire verbally were supportive during our upgrade, but in real terms were completely disjointed. We started to receive emails about storage rate increases, rising 700%. In the midst of this, they started sending automated emails to another email address that they were going to move our stock to another warehouse. When we caught up to their emails, they had started sending emails they will ship all our stock back to us or DUMP our stock!
We tried to respond, were told they were on it, but it was complete lies. Our stock to this day has not been recovered, we have NOT had a reply from Shipwire about the situation. We are unable to follow this up in the US and unable to bring legal action because we are not in the US.
$60,000 worth of stock has vanished, we can not gain access to our dashboard to find out, no one replies to our emails. All of our invoices were paid up, despite their extortionate amounts and rate rises.
HELP!

"Do not believe any good review you read…"

Do not believe any good review you read about Shipwire. They cost me upwards of $20K in lost inventory and the expense to extract my inventory from the warehouse. My business lost the best part of a year because it took them five months to get the stock ready to collect. Getting out was was the best decision I made. I went back to a fulfillment company I used before Shipwire and and their service is superb, and best of all they have a guaranteed no LTS fee will ever be introduced at their warehouse and so far not one piece of inventory lost.

If you are looking for good fulfillment services and a stress free life Shipwire is not the company for you. Keep looking, or if you are unfortunately still trapped in Shipwire GET OUT NOW.

Regards from a now happy ex customer. Ten years in Shipwire and now one year FREE of of this awful company.

"Shipwire is a terrible company."

Shipwire is a terrible company.

They operated well until Ingram Micro took them over.

In the last 18 months we have seen them move our warehouse twice taking us offline for weeks at a time.

We get out of stocks all the time as their systems to not synch correctly to update inventory.

They continue to charge us storage for inventory at a warehouse we do not use. When we question it it takes 4/6 weeks to get a refund and many emails chasing them up.

They have cost us thousands of dollars in lost revenue, terrible customer reviews and hours of wasted time.

I am happy to post examples of how they behave should anyone like to see them as an example of a very terrible 3PL provider.

Avoid them at all costs!!!!

"Eu gostaria de solicitar o encerramento…"

Eu gostaria de solicitar o encerramento do meu cadastro

"Shipwire has changed their policy and…"

Shipwire has changed their policy and charging me unfairly while holding my inventory hostage. I have been doing business since 2015. Until a couple of months ago they used to charge a "long term storage fee" - An extra fee charged for storing any inventory that is at their warehouse for more than 6 months at a penalty charge and any inventory over 12 months has a much higher charge. This used to be calculated and charged at two times during the year - March and September. All of a sudden they are now charging this fee every month. As a result I had to pay this exorbitant fee in both March 2020 and April 2020 and will be liable to pay it every month. They have changed their policy after they have received all my inventory and as a result I have no choice but to pay this fees. If they had said this change will apply to inventory sent after they changed their policy then I would have no problem. I now have to destroy all my existing inventory because i can't afford this new fee. In addition now they are saying I will have to pay for disposing all my inventory and they will only carry out this disposal after i have paid this long term fee. This is highly unfair and since they are not resolving this and I will be liable to pay this long term fee every month.

"Wow Jessica Sanchez from the New Lenox…"

Wow Jessica Sanchez from the New Lenox location is an incredible customer service person. She went above and beyond for my business.

"My company has been working with…"

My company has been working with Shipwire for about 4 years and the shipment accuracy has been stellar. We're seeing in excess of 99% on time performance with customers receiving exactly what they ordered. Thank you Shipwire!

"Jessica Sanchez has been the absolute…"

Jessica Sanchez has been the absolute best to work with. She is always prompt with her replies and goes above and beyond to make sure any issue that comes up is taken care of immediately. She will do everything she can to help us with cost savings and finding the perfect solution. She is an outstanding member of your team. Thank you Jessica!

"Our onsite support person is great, too bad Shipwire makes both our lives so hard..."

I wish I could give a separate rating for our onsite support person in New Lenox and set it at 5 stars, because she's absolutely great. Pretty much the only shining star in what's otherwise a pretty bleak operation.

I seem to spend way too of my time managing Shipwire, trying to find workarounds for processes that should be simple, and worrying about what piece of software is going to break next. I get that mistakes will happen at a high volume warehouse and I'm actually kind of ok with that, but I have zero confidence in the platform, it's integration with our point of sale and it's integration with the warehouse management system. It also seems that there is very little movement rolling out new features that are needed to make the offering more robust. No tolerance for customization, slow support assistance (if they even understand the problem in the first place). Generally get the feeling that they are trying to squeeze every ounce of margin out of their customers while rolling back services wherever possible. Probably in need of rebidding out the business and renegotiating, which is too bad because there are certainly other things we could be doing with our time as a young business...

"In all honesty"

In all honesty, the reason why I give Shipwire 5 Stars is because your Associate, Jessica Sanchez, is of great assistance and help to our Company's Warehousing and Fulfillment needs. She is very resourceful and we can always rely on her expertise and thoroughness. She really keeps afloat the highest standards of service for Shipwire. Her quality of service is impeccable and if Shipwire had the option of assigning her as our Dedicated Shipwire On-Site Support, we definitely would love that! Thank You for keeping her on board!