"A mess"

A mess. I can't get anywhere.

"One big mess"

I’m waiting on a dermaroller which I thought was shipped from the company which wanted me to download some app to find out where my package was coming and it was this dang company ..dermaroller and shipwire are horrible buy in USA,

"Strongly suggest finding a different…"

Strongly suggest finding a different 3PL. We have been using them for over 10 years. Have exited their US and CA warehouse and now working on exiting NL and UK. To do a full review of all negative experience we had it would take writing a book. I can though confirm all other negative reviews i read pretty much match our experience. Avoid at all cost

"Do not trust this company"

Do not trust this company.

We used to ship 1000's of packages a week, running into hundreds of thousands a year. However they
- lost packages
- lost stock
- could not provide accurate billing statements
- could not respond to customer service tickets
- deduct direct debits without authorisation

Worst was they never took responsibility for their actions, they just never responded and hope you went away - which is what we did. We would never recommend this company to any prospective.

21/03 I have sent so many countless messages, claims, requests for escalations to management over multiple years and until posting this review I have never had a response, that is such a bad reflection on how Shipwire treats it customers. We took our business to another legitimate company

"Reliable & repeatable"

Reliable & repeatable. SLA's for our B2C business have been met all year, despite fluctuations in our own demand profile relative to forecast. Appreciate our account manager going the extra mile for us during peak season as well.

"A Good Point Person Goes a Long Way"

While the general Shipwire experience can leave a lot to be desired, from slow picking to mis-shipments, I want to give a huge shoutout to Jessica Sanchez at the New Lenox location for always assisting with projects in a timely fashion. Whether it's receiving, an external freight order, or an inventory count, she is on the damn ball. I tip my cap to her.
I just wish our other two warehouses had personnel that were as responsive and dedicated. Bottom line, you can't automate a good customer experience. You need to hire, train and pay employees.

"New Lennox - Great Service!"

J. Sanchez at The New Lennox facility is a rock star. Great communication and is always "on it". She is a great asset to the SW Team and is always a pleasure to work with.

"Jessica has been great to work with"

Jessica has been great to work with. She responds in a timely manner and solves our inquiries quickly and efficiently. Our overall experience with shipwire has been closer to a 3/5 stars, but Jessica has been there to solve any issue in a timely manner and make up for (what appears to be) poor processes laid out from above.

"Shipwire was instrumental for our continued growth"

Utilizing Shipwire for our growing business helped iron out internal shipping issues and helped us focus on other areas of growth. We wouldn't be able to ship at our current volume without a partner like shipiwre to help handle all the automation in such an efficient manner!

"Knowledgeable and Professional"

I have been working with Kim throughout year 2020 and he is able to get on calls to discuss problems and solutions with Peloton as needed. Appreciate him being transparent and knowledgeable about pros and cons of different ways of configuring integrations. Look forward to 2021!