"WARNING!"

Do not do business with these guys! What they do is bill you far in excess of what you have agreed, then hold your stock until it is paid, THEN charge you exorbitant fees to remove your own stock (so essentially hold you to ransom). Customer service just closes any complaints without replying and phone calls go nowhere. I know of MANY business in the same situation as me who are forced to pay them or just go broke.

"I would not use this company to ship…"

I would not use this company to ship Dog poop. If you even consider this company, you should have your head examined.
The took money from my account without authorization and it took 6 months to get my money back
I have been working on getting my inventory removed from their warehouse for 9 months and still waiting.

"Shipwire what a bad experience, they will suck you and do nothing"

our last shipments took more than 6 weeks to get on ups truck and see tracking activity, there is no person that will take your issue seriously since they cooperated it, it works like cooperate, not service at all

"Shipwire is the worst company we have…"

Shipwire is the worst company we have ever had to deal with. They shipped so many wrong items. Our inventory count would be there one day and the next gone when we didn't ship anything that day. They checked our inventory in wrong and all our counts are off and then want to do a cycle count which will make us stop shipping during that time and that could last a week or more. My orders aren't tracking for up to a week sometimes and our customers are angry and Shipwire blames it on Fed Ex. I called Fed Ex and they said there is no way they are missing that many items scanned. A month ago we were told we will have to pay Long Term Storage Fees at over $11,000!! Out of nowhere. We are a small company and cannot pay. We pay storage every month for 7 years and now they want to charge long term storage fees on top? I am seeking the advice of an attorney right away. They have literally driven us out of business. We are liquidating all our stock as we speak. We have an east coast warehouse that has NEVER had any of the problems we have had with Shipwire. In my opinion this company needs to be closed down. Maybe a class action law suite?? Anyone interested??

"Zero stars"

Zero stars. They randomly introduced fees and didnt even tell me about it. As a result we got a 4500 usd fee for storage. They have the worst customer service I've ever dealt with. Such a pack of scum. They are literally the worst company we've ever dealt with. They have bankrupted many small companies, and yours could be next.

"Shipwire was the worst decision we made…"

Shipwire was the worst decision we made for our startup.

I've left reviews before. This time i'm just going leave one more warning for other companies as Shipwire's new fees were the last straw that put us out of business.

Sure, we had problems, but I could have continued without the challenges and horrible experiences I constantly had to deal with while using shipwire.

Even as I attempted to exit, my account was just shut down, yet I still get emails about my upcoming fees.

I can't login to turn off emails b/c my account isn't active.

That is a minor detail, but just represents a long list of complaints I have with this company.

Thanks to the customer support folks that attempted to make up for an otherwise horrific product.

"horrible customer service"

horrible customer service. do NOT trust.

"Zero star."

2 words: STAY AWAY. Shipwire is our worst nightmare and a damage to our business. They lost thousands of dollars of our inventory. We just want to quit after we realize they didn't ship FIFO even if they confirmed they would. If you want to close your account, and you will for sure, you can't if you still have inventory in... But the thing is they make it so difficult to have your inventory back, it's like they keep you hostage and while they take forever to fix all the mistakes they make, you pay $500/month MINIMUM. Terrible customer service, terrible pricing, they damage products and charge you for packing material when in fact they are just recycling old dirty boxes from the floor. They don't even bother removing old labels from other companies from the box they use to ship your stuff. And for all that you pay high price. I just don't get how they could still be in business but it's probably because they make it impossible to quit. We had to ship back our own inventory to our office and pay full price for it. We ask them to put all 31 items in a box first, they quote 2.5h of work to do so. $91 to put 31 item in a box, knowing all these items are already in 2 boxes next to each other. You think at this price they would meticulously pack everything, but they don't. They just drop everything together without any padding and it damage everything. They just don't care about our products or our business. They just want you to send inventory in and then you are stuck with them.

"I had opened this account some time ago…"

I had opened this account some time ago and connected with my Shopify store, and I was so positive to conclude the integration as well as use additional services of your such as drop shipping solutions.

I added one product just to test the system and delivery pricing but you have not yet located my warehouse and could not conclude the test.

I send you an email asking for your support around two weeks ago, and I have received nothing. Although a message in a green box showed and told me that my message submitted successfully, I did not receive an email confirmation, so I have nothing to prove my communication with you. I fairly believe that you have taken all necessary measures to protect yourselves from your poor quality services.

I am afraid that you continue the same poor quality support and anti-customer culture as you did some years ago when I had opened an account with you and decided to close it because of your unexpectable and unprofessional behavior.

You respond if and when you have an appetite to support if you have not lost our emails or requests.

In the meantime, I uninstalled your app from my Shopify and disconnected my Shopify from your dashboard but when I refresh the page, I see the connector (connection with my Shopify store unchanged and connected).

Same of you and Shopify which selects to collaborate and recommend such services to their clients.

I thought that after some years of my first bad experience with Shipwire, the latter would have improved. Invain!

Regards,
Leonidas Stergiou
===============
I copy paste their response to my complaint. Shipwire confirms that my one-star review. Their response is typical and cold, and nothing about the substance. They do not care about their customers.

Here is their response:
"Hi Leonidas,

This is Maristhel, one of the Operations Support Reps. We're sorry to hear that you have decided to close your Shipwire account and understand that you need to make the best business decisions for your company.

I just want to let you know that we have closed the account and unsubscribed you so you will no longer receive any emails from Ingram Micro.

We thank you for using our services and we hope that you consider us again in the future.

Best Regards,"

"DO NOT USE TRIPWIRE !!"

This is the worst 3PL company out there. We are a large crowd funding company which contracted Shipwire to handle the world wide delivery of our products. We spent over $500K with them and it almost cost us our company. Our customer service and social media accounts blew up due to Tripwire’s incompetence. Shipwire represents that they are "Best In Class" but in reality they just useless. Their customer support takes days to respond to critical information. Shipwire cost us hundreds of thousands of dollars of extra expense we could not afford and tarnished social media reputation due to their failure to perform.
They lost a large amounts of products, shipped wrong product, created bad data files, their platform constantly is under repair, they have no ability to do RMA returns outside of the USA. They subcontract all their warehouses. Make sure you own the carrier contracts with FedEx, UPS and others as Shipwire will not fight for you with the carriers when they make fail to deliver.
DO NOT USE SHIPINSURE through Shipwire. Big Scam!
Make sure when you sign Shipwire’s contract to have a cargo lawyer review and do not accept their damages clauses. Again another big rip off. They take no responsibility for their actions, especially when they screw up!