"They changed their terms and suddenly I…"

They changed their terms and suddenly I had a $1500 bill for nothing in addition to the monthly storage fees. Then they wanted thousands of dollars to return the inventory to me when I decided to close out my account. Ultimately, they ended up throwing out my inventory and closing my account. Their support team is run by a bunch of snotty brats, too. They are one of the worst-run businesses I've ever dealt with.

"STAY AWAY from Shipwire - issues every day!"

Customer service team not responding, very simple projects taking weeks/months to complete and many emails forth and back. Example project that took some weeks to be completed: We had special shipping labels we needed to attach to 3 boxes. For this we had to create a project and then wait days to get a quote (Yes a quote for a job that takes a few seconds and emailing forth and back already took more time)
Other issue: Preparing pallets of units to be dispatched with a 3rd party carrier is the worst! Every single one we had in the past months got delayed by weeks! And Shipwire made many mistakes (packed the stock on the wrong pallets although we confirmed the correct size in several emails etc)

Have to repeat the same things over and over again as it seems they don‘t take any notes at all.
Inventory backend is incorrect (the stock that should be available suddenly disappeared), ASNs not received properly and so many more issues.

STAY AWAY you will only face a lot of problems!! Late dispatch, incorrect dispatch, missing stock, projects that take weeks/months to complete, bad communication, they ignore emails, and so much more.

Got worse since new management took over a few months ago!

"Avoid Shipwire at all costs."

TL;DR - It was so expensive and painful to work with Shipwire that we decided to scrap our entire UK inventory. Shipwire charged us through the nose to dispose of and destroy our inventory, but then either didn't dispose of it correctly or SOLD IT to a liquidation company. Never, ever, work with this company.

We used Shipwire for about a year. In that year, I was burned so many times and so many ways by this company, that I'm actually angry at myself for giving them so many chances.

We originally chose them because they have an API we could easily hook into our existing website and Amazon store. This is literally the only good thing about this company, but from what I've read from other reviews, even this isn't reliable.

The first red flag should have been when they wouldn't give us the full shipping address upfront. We had to send our shipment to the UK without knowing the final destination. When our inventory first arrived at port in the UK, the freight company needed the receiving warehouse's final address and a phone number before they would be willing to take the shipment. It took me about a week of going back and forth with the US customer service team for them to give me this information. Meanwhile, we were getting charged for leaving our container at the port.

Any time we had a special project or shipment, working with customer service was a gigantic pain. They basically just copy/paste the same jargony emails to you, rather than reading and responding to your questions. Sometimes our orders would be held with no warning. A few times, this was because they detected an issue with the shipping address but couldn't provide any suggestions to fix the shipping address. It was impossible to push the order through in the backend, so we would have to submit a ticket that just says "This shipment is fine, send it now." and wait 24 hours for a response.

When we finally decided to fire Shipwire, they made sure to get in one final, gigantic failure. When you want to dispose and destroy your inventory, you have to submit it as a special order on their website. However, this is incredibly buggy and we ended up having to do this through a series of emails. In one of those emails, they explain that they charge you 1) $40/hour of labor and 2) $0.50/lb. They also explain that "all orders, even disposal orders will be charged standard handling fees. Disposal Projects involve much more than simply tossing your products into a dumpster. Doing so would invite scavengers into our lots and this would pose a security risk for our merchants. So too there are often local regulations that govern the manner by which certain types of products must be legally disposed. Disposal does not equal free."

A couple of weeks after we paid for all the above fees, we were contacted by a company in the UK who had been offered a significant quantity of our stock from a liquidation company. Not only did Shipwire charge us through the nose to "dispose" of our inventory, they sold it! Or at the very least, they failed to destroy the inventory to avoid letting someone else scavenge for it. I gave them a day to respond to my email asking for an explanation, and 24 hours later, they (predictably) haven't responded.

Don't just take my word for it. Search Twitter for Shipwire and all you'll see are frustrated customers. FBA would have been cheaper!

"This company is the absolute worst!"

This company is the absolute worst!
They overcharge, screw up orders, use huuuge boxes for small products, make it impossible to get in touch with the same person twice, and if a parcel goes missing, it's 'not their problem' as they just outsource everything themselves.
All the screwups took their toll on my stress levels, as well as my margin to the point where i needed to start another side business to stay afloat.
In the meantime i moved a portion of my stock to Amazon FBA, but still had product in Australia and the UK, expecting it to be safely stored for a while.
Over a few months i adjusted my focus while Amazon kept selling on autopilot, with my stagnant inventory sitting at Shipwire for the duration, during the time i failed to notice some emails regarding a overdue payment of about $1000. Luckily someone offered to buy my company the other day, so i went to log back into Shipwire to check out my inventory levels in Au & Uk, but couldnt log in anymore.
When i asked support what was going on they informed me that they've 'disposed' of all my inventory.... all $50,000 worth.

Thanks Shipwire, you are an entrepreneurs worst nightmare. A slick & modern presented brand, run behind the scenes by a bunch of energy sucking amateurs. Please de-materialise back to a lower dimension where you and your sub-average approach to business belong.

"Worse than Stage 4 cancer"

I let shipwire ship my products for nearly two years. The stress it caused me turned me into an alcoholic. I would say shipwire was the worst thing invented since cancer.

"Great fulfillment partner only if you can bring in lots of small orders per month"

Shipwire helped me to transition my business from fulfilling orders from my basement to fulfilling orders on a global scale. They are the only company that I know of to offer order fulfillment on multiple continents, which can help companies to build a global presence and gain traction on several markets at the same time.

Around 2013 I started transitioning my business from retail to wholesale, shifting from multiple single deliveries to single bulk deliveries, and in 2015 Shipwire started introducing minimum cap orders per month to gently push out wholesale business and focus on retail.

It took me about half a year to break down my fulfilment into multiple different partners, but even though Shipwire had left me in a tough spot I must say that overall I have not had any major issue with the quality of their services.

"STAY AWAY FROM COMPANY!!"

STAY AWAY FROM COMPANY!!! They lost merchandise, and actually charged more than was agreed on before.

I switched to velocityship which is way better, and i tried 5 other fulfillment companies this one is best. Its actually not easy to find a good fulfillment company

"Hasn't activated a kickstarter …"

Hasn't activated a kickstarter shipment. So cannot be picked up and delivered. DO NOT USE THESE GUYS EVER AGAIN

"So bad it's comical. DON'T EVER USE!"

New management has resulted in the single worst experience in warehousing we've ever had as a company.

Complete disregard for the urgency of a shipment. Terrible customer service and follow up. A 1 MONTH delay on merely preparing 3-4 pallets.

How is that acceptable? No offer of compensation, further lack of care honestly.
Ignoring emails.
Said management was looking into our case and will reply in 24 hours. A customer service supervisor replied 6 days later instead.

It seems the only way to rectify the damage, and other damages caused since, is to take matters legally.
______________________________

As per response to Shipwire's reply. Your compensation was negligible and barely takes in the scope of the damage done. Infact the compensation for this case was below $300...
Do you understand what business losses were incurred? Sales lost?
As aforementioned, it seems the only way it to take matters legally.

_______________________________

Further update. There has now been 3 more delays with very small shipments. One of the delays up to 3 weeks.

Don't waste your time. Incredible business losses due to Shipwire and they just don't care about their customer service. Only their public image.

"Poor practice, no ethics, bad customer service."

This company is not transparent, we sent a small batch of inventory to their warehouse, and used them to fulfil 3 small orders, then one day we logged into our account to see that they had put a $450 charge on our account, without any advance notice. Shortly after they disposed of all our stock because we refused to pay this mandatory fee. I cannot believe this company is still in business. We are just lucky we only sent a small amount of stock here otherwise our business would have been ruined. DO NOT USE THIS COMPANY.