"Still waiting for my refund"

Still waiting for my refund. Contacted numerous times, though various channels, IGNORED. Wouldn't order from here again. Shipping was £16 to the UK. Too much hassle for returns.

In response to your response, I've contacted you numerous times. I only got a reply after I advised I'd left this review. You're now trying to keep £32 postage from me. Don't know what you're playing at tbh

"Nicht zu empfehlen"

Nicht zu empfehlen. Haben extra 26€ extra für den Expressversand bezahlt. Heute fast 6 Tage später ist immer noch kein Versand erfolgt. Eine Antwort erhält man auch nicht…sehr schlechter Service!

Nachtrag: auf ihrer Website ist nichts von einem Schlussverkauf ersichtlich, noch steht bei dem Artikel eine längere Lieferzeit, ihre Antwort ist also einfach nur eine Ausrede!! Versenden sie endlich meinen Artikel!!!

"Je déconseille!!"

Tout d'abbord je décommande ce site qui est médrioc j'ai payé une livraison de 2 à 4jour, j'ai commandé le 21 nous sommes le 27 et toujours rien 100euros de perdu quoi c'est scandaleux!!

"Negozio bellissimo"

Negozio bellissimo, spedizioni ountuali

"Very poor customer service and order…"

Very poor customer service and order proceseint. Do not shop here. Ordered an item and it’s taking over a week for it to even be processed let alone ship as advertised which is within 2-3 days

"Très bonne expérience"

Très bonne expérience

"Il migliore"

Il migliore! Una selezione di capi impeccabile, pezzi unici e non comuni. La sezione punti è utile, ti permette di ricevere sconti e saldi privati.

"Extremely delayed order"

Unfortunately, I’m highly disappointed. I have been waiting for shipping my order for 5 days now. They say “Due to a high number of orders you may experience a delay of 2-3 days” but it’s definitely more than 2-3 days, so if you wanna make an order before your holidays or a trip don’t make it. Cause the package won’t be send. I’ll return all of the pieces probably. A nightmare. Maybe something happens with their systems, however they should put a PROPER information about the extending.

UPDATE: the company shipped my order after 7 weekdays. It’s ridiculous. Also they say about a 2-3 days of a delay which is a giant lie, cause it took over a week to ship my order.
Have no idea what Luisaviaroma is going through during sales, but you should compensate your clients with a discount or a free delivery and most importantly hire more people to have this CHAOS well in hand.

"Order in processing since the 18th July :("

I ordered an item that costs over 600 pounds and it has been processing since 18/07/2024 (order No: T0011611095). I spoke to someone on the phone about this and they were not helpful at all, almost arrogant and would not give me a straight answer about dispatch or anything, just the exact same canned response of "2-3 days and there will be delays because of sale". I then sent an email and got the exact same copy and paste response that everyone else on here has gotten. This is not good enough. I paid extra for express delivery and to be treated like they are doing ME a favour by granting me with a response is a bit of a joke and is poor form. Please do not treat your customers like we are stupid or like we aren't spending hard earned money on your site. A little respect in regards to treating us like individuals will go a long way, regardless of how long these things take. My order is still processing and have no idea what to do or when it will come. The situation just sucks

"Merce non tracciabile, zero assistenza"

Ho acquistato 3 articoli il 23/07. Ad oggi l’ordine risulta ancora in lavorazione e non risulta tracciabile, nonostante i 10€ spesi per la consegna veloce. Ho provato a mandare una mail per avere aggiornamenti sulla data di arrivo della merce acquistata e pagata e ho provato a chiamare più volte l’assistenza telefonica senza nessun esito o risposta. Sto per partire per le vacanze e non so se questa merce arriverà in tempo o meno. Non mi era mai capitato un disservizio simile su tutti i fronti, compreso quello dell’assistenza post-acquisto. No comment.