"Fantastic communication"

I was advised by our on site grounds maintenance team to contact Greenbelt regarding an on going issue i had with the maintenance on site. I found them to be very helpful with my query and although i was incorect in my assumption they helped me understand the obligation they have to work in line with Landscape plans set out at the planning stage. That said they were happy to meet in the middle and were very helpful resolving the issue.

"Professional company"

Professional company, polite communicators. Compared to many management companies, they truly care about bringing development to a better standard for parks and open spaces.

"A dedicated team"

A dedicated team, who really know there stuff!!

"A very knowledgeable team with a…"

A very knowledgeable team with a practical understanding of horticulture and sustainable management.

"Friendly and efficient"

Phone answered promptly. Very helpful and efficient dealing with my query

"Phoned customer service today and the…"

Phoned customer service today and the matter was dealt with really quickly. Very efficient and friendly customer service. Would highly recommend

"I contacted greenbelt to raise concerns…"

I contacted greenbelt to raise concerns about a tree on the maintenance area. David Condon was really helpful and explained who he would be contacting and when regarding the tree.
No fuss, straight forward help.

"Alternative Communication and Payment Options"

The present greenbelt system automatically initiates a non-payment process, which may not accurately reflect certain payment scenarios.

I propose that the option of correspondence be sent via email to facilitate payment completion instead of issuing intimidating 7-day notices.

Additionally, it is highly unlikely that Greenbelt possesses a signed contract.

"Happy with the service today."

Really helpful customer service billing guy with a nice manner.

"Immoral Charges £52 for admin alone"

Charged £52 for admin alone this year, massive increase year on year been told everyone has to pay the same, the detailed line on bill does not say it is a shared charge, I asked for a breakdown of admin costs and I was informed it is for paper bills etc. I informed Greenbelt I was already paperless and that you charge customers for their paper bill in addition anyway. Its a total con as the work is sub contracted out and very little seems to be done in the area. I think the powers that be need to intervene and remove this charge for everyone, as it is quite obviously immoral.