"Lacking Maths Skills"

I thought I would read some reviews to see if Greenbelt have improved and came across this quote from a Greenbelt employer from May:

"Over the previous 5 years the annual management charge has only increased 5%. This period includes a time when inflation peaked at 9%."

I'm not sure who is doing the calculations at Greenbelt. In 2019 our admin fee was £38 and in 2022 it had jumped to £47. That 7% compound interest, each year, every year. Inflation "peaking" at 9% one year in the five does not explain the previous inflation rates which are far below 5%. This is just distortion of statistics, or for want of a better word, lies.

"Always a great service"

Always a great service, great guys and do a top job. Since these guys have taken over, lawns looking lush.

"Since 2016 they have raised my bill by…"

Since 2016 they have raised my bill by more than double the rate of inflation. The appearance of the kept area is significantly worse.

"Really helpful & set up a direct debit…"

Really helpful & set up a direct debit for us

"Gentleman I spoke to"

Gentleman I spoke to, listened to the issue causing me concern, about my property and offered solutions I was pleased to accept. Accurate emails regarding the conversation have been sent to me.

"Appalling "customer" service "

I live on a small new build estate and Greenbelt own and apparently "manage" an area of land which none of the residents have access to. We each pay an annual fee. Recently we were all informed of work to be carried out and what we would be charged for this. The charges are extortionate and we have found a local contractor to do the work for half the price. Despite huge amounts of emails from myself and other residents they refuse to allow the local contractor to undertake the work as he doesn't meet their PQQ, they say he can apply for future works and that they will be going ahead regardless. They won't let us see the quote they are using despite many requests and the fact that we are expected to pay this in addition to our annual fee. They won't give an honest answer as to where the contractor doing the job is coming from (other than somewhere in the South West of England. We are in South Devon, so this could be anywhere from Gloucester to Cornwall!) This company can basically call the shots and do. They own the land and charge US to maintain it, so have no regard for how much anything costs as they aren't paying. They don't support the local economy, they are based in Scotland so why on earth would they. I have read so many terrible reviews of this company and my own experience has been appalling. I have read hundreds of other negative reviews, there was an article in the Guardian about the issues a while back and there is a residents Face Book page with thousands of people on and yet it seems they are unregulated and can do exactly as they please. I wish I could give them no stars.

"It was dealt with quickly and…"

It was dealt with quickly and efficiently.
Thank you.

"Excellent customer service "

My whole experience with greenbelt was excellent. Adam went above and beyond and helped me massively months later after my initial house sale fell through. He responded so quickly and resolved all queries asked.
Thank you so much for everything.

"My initial experience around being…"

My initial experience around being unable to speak to someone out of working hours to set up a direct debit was frustrating. However after I was able to take time out of work and actually spoke to someone he was very helpful and got the matter sorted

"Scumbags"

Referred my bill to a debt collection unit. Did not see the bill due to being out of the country, paid it yesterday, with a late charge. Wasn't good enough as today it had already been referred to a debt collection agency. Dw I will be VERY diligent at ensuring I am on top of my bill moving forward, as well as ensuring you provide proof and receipts for everything you are billing me for.

Who behaves like this in this economy? Especially as a legacy monopoly.

If this continues perhaps the residents will look for a new provider of greenbelt services.