"Bill query’s"

My enquiry was dealt with very efficiently

"Great service"

Cora was super friendly, efficient and dealt with my query in minutes. Couldn't have asked for better customer service.

"Courteous. efficient and kindly service"

Your customer assistance was helpful, courteous and efficient. the business was conducted in a very professional way.

"Understand I have to pay this every…"

Understand I have to pay this every year but they are cowboys! Every year they send me one letter which states I have an overdue amount (always the only letter I receive) it states I have w £24 late payment charge to pay, how can I have a late charge when this is the first letter I have received ? You should be ashamed of yourselves trying to get money out of hard working people-that’s not a way to run a company.

"The lovely lady I spoke to was…"

The lovely lady I spoke to was friendly, helpful and sorted out my direct debit very quickly and efficiently.

"Genuinely understanding team"

Have always paid on time, however the team were very understanding about the issue of most of my bills going up, causing strain financially (something most of us have in common at the moment) Setup a short term payment plan to get back on track. Again understanding and worked with rather than against in this current financial climate we’re all in. 10 out of 10.

"Never reply to specific issues and…"

Never reply to specific issues and overcharge.

"Excellent customer care provided"

Excellent customer care provided, dealt with our legal query quickly, efficiently and with empathy.

"Nick was very professional and…"

Nick was very professional and informative

"So unhappy with their service"

So unhappy with their service; keep away from this company and the way the act at all cost! They over charge and do not carry out what they've charged you for. Unbelievable!