"Great service by the lady who helped me…"

Great service by the lady who helped me set up everything.

However disgraceful having to pay more. Considering some houses aren’t paying the green belt bill and for no reason considering we are on the same road and I have to pay and some don’t! Yet no one can properly talk to you about it. You

"IT incompetence"

I had to call due to the fact greenbelt tried to charge for billing and I was already paperless also they forgot to credit my account last year for going paperless .
Spoke to Janet in customer services who was very helpful in getting my account sorted

"Contact with Cora was very efficient"

Contact with Cora was very efficient - positive experience. One star knocked off for technology- I tried
phoning them and was cut off within 5 seconds on each of 3 attmpts. Staffrespnded to mail and phoned me.

"Excellent Comprehensive Service"

Very helpful operative [Cora] answered al my questions, set up my D/D and offered background to your services, areas covered and details of the Customer Care help-line.

"Heads up"

Be very wary of buying a house that has any involvement with Greenbelt, they can charge you what they like for doing not a lot, they also do things you didn't want and charge for them, Nobody would mind paying maintenance charges if there was consultation between you about what was required. Customer service is dreadful, if you phone you just get messages about not being able to take the call I emailed to ask for a call, they did call but I missed it as I was working, I called back to find later it was a premium rate number, yet another little scam from this company, and Marc, I still waiting for a reply to my last email I shouldn't have to go on trustpilot to get you to respond, your collegue I did speak to on the phone was less than helpful

Usual, useless reply you have given to all the other reviews, I'm still waiting for a reply to my email about the breakdown of my bill, also the freephone no. you have quoted is the one you don't answer

"Honest and well informed"

Honest and well informed

"nothing was too much trouble for…"

nothing was too much trouble for Jeanette. Problem was resolved with her help.

"Call"

I spoke to Stacy today, she was kind, warm and helpful. She's sent me a link for paperless billing for future statements and took my payment for today. It was so easy, especially as I struggle with anxiety and dread making calls.

"Another threatening letter( continued )"

Another threatening letter, claiming that I haven’t responded to previous correspondence.
Fortunately I only correspond in writing and by recorded delivery and I keep a copy along with proof of delivery!
Sadly Greenbelt simply refuses to engage with me to resolve the many outstanding issues!

Response:-

Dear David,

Thank you for your review and I have used the find reviewer mechanism to allow us to investigate the context of your enquiry.

Marc,
Greenbelt

The reviewer mechanism companies use requires email address , telephone number and an account number
I do not wish to provide these
I will provide an account number
But as I will only engage with Greenbelt in writing I cannot respond without giving all my information

"Charged an unjustifiable annual fee on…"

Charged an unjustifiable annual fee on a new estate, but work never carried out .. had to clear brambles from parking area last year to stop young kids or cars getting damaged ..