"Money grabbing, not an honest maintenance service"

We're forced to pay "ground maintenance" on our Bellway estate. They've just put the prices up 15%. 140 houses currently pay £120/year for them to mow two small areas of grass and cut one hedge. They regularly let everything get overgrow. Once they simply cut half the hedge and chucked the off cuttings on top. £50 of that fee is "Admin"?!

"I made an enquiry for a pack to assist…"

I made an enquiry for a pack to assist my solicitor in my house move. Beth Westlake helped me, she was very friendly on the phone and extremely helpful. Beth dealt with my enquiry to completion on the same day and I want to say thank you Beth!

Best customer service I’ve ever had with any company.

Thank you

"Setting up payment"

Dealt with smoothly.

"Helpful colleague"

The colleague I spoke to on the phone was really helpful and resolved my query quickly.
She also followed up with an email to confirm everything was resolved.

"They increased their fees 24% from one…"

They increased their fees 24% from one year to another, without any visible improvement in the service.
They take advantage of being a big company and force residents into paying their extortionate fees, then they send 3rd party subcontractors.
I am sure someone got a very good pay package out of this.

"Really easy to get hold off and…"

Really easy to get hold off and resolved by query quickly and efficiently with confirmation via email also.

"I am not computer saved and get into a…"

I am not computer saved and get into a panic when have to pay on line.
The staff member was very helpful and got me sorted out

"Obtaining Certificate of Compliance"

I would like to express my sincere thanks to Sian and Beth at Greenbelt for helping us to obtain our Certificate of Compliance. This is an important document for which HM Gov Registry require in order to obtain the Deeds to our property. They were both very polite and professional on the phone and the process was seamless. Thanks again.

"Service Management should not be illegal."

This year the bill has gone up by 27% from last year for an area that isn't accessible from the estate I live on. I've not seen any repair work, any maintenance work taking place. There is no ceiling on the amount that this company can charge. I've started the process to question the charges. I'll look to register a complaint. I've written to my local MP regarding this. I wasn't informed when I bought the house about this service maintenance company but I would strongly advise for anybody looking to buy a house which has service management costs associated, to avoid. It's clear to me that there has some been payments from the development companies to Greenbelt and others - it should be looked at by Politicians and be made illegal

"Very helpful"

Very helpful