"A Charitable experience."

I am sure that our organisation is not alone in the problems experienced in simply locking in a cost for Gas and Electricity. However after six months am pleased and relieved that I have spoken and resolved the excess paid due to an estimated reading and a higher rate of VAT levied. Thanks for clearing up the matter and look forward to receiving the agreed refund in due course.

"I have been speaking to Nika of SSE who…"

I have been speaking to Nika of SSE who has helped with a number of issues since last Friday. He promised to call on two occasions which he did to update me and confirm my requests are in hand and hopefully be resolved within 7-10 working days. I was very impressed. But the new billing system really needs to be looked at again as very confusing especially the credit notes

"Avoid at all costs"

Our invoice was sent at the wrong rate (four times higher than it should be!), and after several phone calls, we are no closer to resolving things and getting the invoice corrected. Keep getting passed from one department to another.

"Avoid SSE if possible, customer services are dreadful"

Received an estimated bill at the end of our contract which was twice what it should have been (the new contract rates were lower)! When queried, a new bill did not arrive and they took the wrong amount by Direct Debit. Asked for a refund, they agreed but didn't action. We had to contact our bank to get our money back. Cancelled the DD but that will affect our rates! Customer services do not respond to emails and we have spent hours on the phone. Lodged a compaint and they acknowledged by letter (posted) a month ago but still no one has been in touch to resolve. Another call today and we have been told they will call back. I have little confidence that this will happen. Next step Ombudsman.

"SSE you are lucky to have employees like Nika"

SSE has, without doubt been the worst company I have had the misfortune of dealing with in a very long time. I have had an ongoing dispute for months, countless calls, hours of time wasted trying to get through. Then nothing done that was meant to be done and all I ever wanted was not to pay an estimated electricity bill. After the second round of debt collection agency calls I phoned SSE ready to go to war, and this is were my positive review comes in.

Customer service adviser Nika was beyond brilliant, after months of giving people the same information only for it to simply disappear, he did exactly what he said he was going to do and to my amazement it all worked.

As a small business I felt bullied by SSE who were forcing me to pay money not owed, Nika totally saved the day, and my sanity.

SSE if you read this please give this man a raise and a promotion.

"It takes over an hour to get the phone…"

It takes over an hour to get the phone answered.
They make promises they don't keep.
They oversell and under deliver.
They say they will call back but they don't. They don't answer emails even though they wrote to you initially and you are replying.
They changed their accounting system and are charging more.
Sse should not be trading

"Appalling lack of accountability"

Appalling lack of accountability, no ownership of the problem from the business cmt@
A huge lack of knowledge of their own systems and their third party contractors, who I’ve had to contact directly even though the contract is with SSE, not their contractor.
Related to a smart meter problem going back to 2021 and is still not fully resolved.
Chase, chase and chase again - don’t try to call though because they are always “Experiencing a higher than normal level of calls…” and if you get through, they are not able to answer but the person who deals with it “Will call you back.”
Don’t email either, because one in four emails will get a response.
It simply doesn’t matter: you are just one of many people who have problems with your smart meter, which results in estimated billing, which results in an overpayment by direct debit.
How do you know if your business bills are estimated? Do you know how to view your usage and whether that data is actual, manufactured or manipulated?
In any other business, this would be a scandal tantamount to fraud.

"AVOID AT ALL COSTS"

AVOID AT ALL COSTS! at one point we were over £12,000.00 in credit and for 6 months they refused to give us a refund, currently in same situation over £300.00 and asking me why i want my money back etc. Customer service non existent often rude put you on hold then hang up!
We did not choose to go with this company ours went under and we were placed with them cannot wait until we transfer from them as a small business they have caused us nothing but problems

"Used to be such a good company"

We’ve used this company for years and they used to be so good. Unfortunately, it’s now at least half an hour wait on the phone before you can speak to anyone, then the number they’ve asked you to call in their letter can’t help you so you're passed onto another number with an automated voice. The website is very slow and painful, I realise things are very difficult at the moment for all business's, but I dread having to try and contact/deal with SSE. Sorry 😞

"The sales team is completely unresponsive"

The sales team is completely unresponsive. I've been on hold for nearly two hours, enduring the same silly music with no one picking up my calls. I've also attempted to reach them via email, but received no response. To compound the issue, we're now out of contract and our tariff per kilowatt-hour is double the normal rate. This is entirely unacceptable for a small business like ours.