"Disgusting"

Had to repeat my post code 4 times and even then they couldn't understand. During the call they cut me off. So I'm in the process of changing my supplier. Absolutely terrible service from sse.

"sse claimed to install smart gas and electric meters THEY LIED"

sse claimed to install smart gas and electric meters at my house before i moved in, they didnt. when queried the extremely high bills compared to properties of similar size and occupancy i was fobbed off as the gas smart meter wasnt sending any error and despite the electric "smart" meter i was being sent estimates. i was fobbed off with "the analogue meters outside my property are check meters" and no we wont send out a engineer to check all we can say is they are somewhere in the building. i can confirm the electric utility box outside has the consumer unit connected on the other side of the wall with SWA cable and the smart gas meter must be invisible.
i have taken pictures of next doors smart meters adn compared with my bills model numbers and can confirm: I AM BEING BILLED FOR NEXT DOOR. i have also taken a picture of next doors IHD next to mine and THEY ARE THE SAME.
both sse and ovo customer support are useless and im now being threatened with baliffs for £800 a month while freezing to death over winter

"Absolutely disgusting company"

Absolutely disgusting company. Contacted me telling me I owed 1300 on gas when I don't have an account? Trying to scramble to find any help for 4 days ringing constantly one of the advisors put me through to Ireland, no help what so ever and I have 3 young children with debt collectors at my door for an account that doesn't exists. I've still received no help currently on hold again after speaking to 12 customer service advisors. Unbelievable. I wouldn't treat anyone the way I have been treated today when I'm just looking for answers and being passed around repeatedly because no one cares. It's so unfair

"Absolutely terrible company"

Absolutely terrible company. I have request gas account move to credit meter it’s been on pending mode. I have been calling and made numerous complaints nothing gets resolved. I will be leaving

"Very hard to reach, as if on purpose"

Very hard to reach, provide email addresses that don't work and don't respond to WhatsApp, or twitter dm's despite their being advertised as a means to contact on their own website.

The staff don't seem to have been trained correctly, they make silly errors and are inconsistent in responses.

Overall, don't recommend this company.

"Credit owing, impossible to contact SSE"

About 2 months ago I responded to a offer of 100 Pounds credit to have a smart meter fitted.
I was told the credit would be paid within 30 days.
The credit has not been paid and it is impossible to contact SSE. I have spent several hours on the phone without success.
The new meter has now been fitted so I took the meter readings from the old meters and logged into my account. I was able to submit the Gas reading but despite numerous tries the system would not allow me to submit the Electricity reading.
I also want to change the frequency of the readings, but yet again cannot see a way to do this online.
I rang the number given when I booked the meter installation. After a 45 minute wait the call was answered, then redirected somewhere else, then another long wait on hold, then the line went dead!
As it is impossible to contact SSE by phone or email It looks as though the only way to get the 100 Pounds credit will be to cancel my direct debits and make a
manual payment with the 100 Pounds deducted.
Unless problems are resolved the situation can only worsen, but it seems as though SSE really do not care!

"Pretty sure I should be able to claim £30 as contractor did not turn up!"

SSE they were ok at first.

But they’ve missed a few appointments with no communication, the latest missed appointment being on the 9th Dec 2022 with no communication.

My in-home display was playing up and claiming I was trying to use £5 emergency credit which I wasn’t, so I assumed a neighbour was touching buttons on my meter, SSE said that COULD be the case (as our metres are in a communal hallway and not even secured).

They were supposed to send someone round two give a new in-home display on the 9th December (as the IHD reset instructions they gave over the phone didn’t work repeatedly) but no one turned up.

But before that date I asked them if they could just post it to me and then remotely connect it to my meter (which they did before effortlessly and it was brilliant! ) but they refused, they INSISTED on sending someone round for some reason.

I even explained that I wanted to avoid people coming into my house again after the first time as I’m still wearing a face mask.

They didn’t care they refused to just post it.

I’ve seriously had enough of SSE because every time I phone them now to find out where my IHD is I get told or “we’re only dealing with emergencies now” 🙄 But the contractor didn’t turn up with my in-home display so they should deal with me too!

At least post one out to me, but they are only strictly dealing with “emergencies” which is ridiculous there’s other issues going on as well Which THEY caused.

And Why all of a sudden would everyone be in an “emergency” having no gas or electric all of a sudden??? Smells like BS to me.

"SSE helped me finally"

Ok so SSE have finally given me some help i needed so I have had to alter my review from what it was, to be fair.
So thank you sse.

I still found it hard getting to the correct department, getting sent to call center in South Africa.
And one department to another.
It took weeks.
But finally sorted out.

This will help me a lot at present concering my health.

"Worst customer service I've ever…"

Worst customer service I've ever experienced, left me without heating during winter because of their staffs inability to do their job properly.
Was hung up on when I asked for the call handlers name

"Literally the worst company"

Literally the worst company. I have ever dealt with. They once had me on hold for 4 hours. The tried to get me to have a smart meter through deception. Have left me with a broken meter for months. My anxiety is through the roof. They said my complaint was being dealt with my the advanced resolution team. Just a fancy name for a team that tries to avoid Complaints. Since that they have blanked me causing me severe distress and leaving me without anywhere to turn
Everyone should give them a wide birth and insist on a full investigation. Disgusting service.