"Would give them no stars if possible"

Would give them no stars if possible. Have had an issue - should be simple to resolve - since May when a tenant moved out which despite speaking to four different people is still an issue. Thought it was fine in May and according to Lavender it was sorted. Problem reappeared when house was sold and I cannot get any assistance. Have been bounced between sections - just keep saying they will put me through to someone else but no one ever answers. Have sat on the phone for 45 minutes at a time then just given up. They have no call back facility.
Have put in Two complaints on their online complaints form but no response to date - up to five days before they respond!? Absolutely frustrating.
Have also asked them to remove their Speak to Us option ( first offered) on the Complaints Section as this has to be a joke!

"Scandalous customer service"

For 7 months my mother has had a broken smart meter, she's been lied to, fobbed off and ignored for 7 months. She's an elderly lady, hugely concerned about the energy she's using and has had no help at all from sse!! Scandalous

"7 MONTHS ONGOING ISSUES!!"

How am I still contacting SSE with complaints in regard to switching from ECO 7 to Standard Single Rate 7 months later. I first brought this up in February 2022, this is when I began the switch over from ECO 7 to Standard Single Rate. It has taken me 6 months just to get you to change me over and 6.5 months to get you to update my SSE App to Single Rate. Now 7 months later I am still waiting for you to update my Smart Meter to just one rate.

I am getting unbelievably cross at this company now!! This should have been resolved months and months ago.

You can see on my account that I have been in contact with SSE again since contacting you. I was AGAIN told another 10 days as ANOTHER form was sent off to get the meter updated. However, I am still sat here with no changes!

"SSE -Seriously Shambolic Energy STILL…"

SSE -Seriously Shambolic Energy STILL !!!!!!! If it were possible to rate SSE lower, I most certainly would...........Much Much Much Lower.
I had a new SMART' meters & display fitted 10/08/22 .
I now have a £237 debt showing ??? - having had a ZERO balance on old meters.Plus now having money taken off any credit I add as repayment for this nonexistent debt.
After much time & energy wasted trying to get any help &/or assistance from the hilariously misnamed Customer Services, I resort to posting here ..again !!!!!! I've contacted the office numerous times. If/when calls are eventually answered by condescending staff who are either unwilling &/or untrained to help. Where there is so much background office noise, e.g. 'staff' voices conversing with other staff - mainly lots of loud laughter, - just to be put on hold & passed around . If not cut off , Im assured of help within 10 days, but they are untruthful.
REALLY SSE ???

"No working customer service for Phone and broadband"

Phone and broadband customer service is non existent . A simple change of payment query requires talking to a human but customer service lines are not answered . I am on eternal hold . Online account management does not provide options to change customer details . SSE , now OVO , soon to be Talk Talk must up their game .

"Sack the board"

Spent 1 hour yesterday trying to get through to report a tenant leaving with no forwarding address.
Warrant issued to enter my property and change the meters to prepayment type at my cost although the debt was in the tenants name.
Tried again today and had an even worse experience.
Sack the board

"Watch your bank statements."

Called SSE on the 9/9/22 took 48 minutes to get to speak to someone as SSE had been taking my broadband payments for my old property and my new property without notifying me, person I spoke to informed me I was due somewhere around £52 refund for my old property 5 to 7 day refund.
No refund so called again today 1 hour 9 minutes on hold before speaking to someone to be told person on the 9th had got it wrong and I'm only due £22 even though they'd billed me for an address I'd vacated as well as my new address . When I asked to lodge a complaint the person did so begrudgingly. Called me back 10 minutes later saying the person from the 9th will be retraining. Shambles of a company I'm now tied into a contract for 2 years ...

"Overcharging and Poor Customer Service (i.e. None)"

SSE have been overcharging me since I changed my contract in June (Its now September)
I have tried phoning them on a number of occasions but after waiting ridiculous amounts of time nobody answers the phone. I then contacted them via the contact page which says they normally respond within 5 days. Over two weeks later , not a word from them. Tried phoning again today but no answer after a long wait. I have used their contact page again but don't hold out much hope.

"Is anybody there?"

Oh dear, I've come across some poor customer service in my time but nothing quite like this. Don't bother trying to phone them on 0800 389 4466. There's nobody there. Probably out jogging or walking their dogs!
I hung on yesterday for half an hour, listening to their message over and over and over. Today I tried again and after 25 minutes it went to a ringing tone. I actually thought someone was going to pick up at first but no, 15 minutes later nobody has answered. I need to talk to them to renew my contract and I have lost my log in details. I guess if I stop paying my bill they will be quick to contact me.

"Shockingly bad"

Spoke to them on 10th June about over charging and account in credit by over £1000. Since then they have communicated inadequately and my issue is still not resolved. A week ago they suggested a partial refund but not putting down our direct debit. Our money in their bank account. Terrible customer service.