"Gas/electric"

Gas/electric. I phoned today about warm home discount 22/23 took my details after eventually getting through. Put on hold couple of times told would put note on system then put me through to warm home and also gave me number. Then on hold eventually recorded message says number not recognised, tried to call the number Chris gave me number not recognised. Tried to call back just waiting for another 35 minutes given up. Also gas/electric fully goes to ovo in couple months when I asked about ovo having correct details as havnt with phone broadband told that wont happen. Sadly I am not convinced.
Phone/broadband tried calling as in email on hold forever need to check if ovo now have my correct details, also find out why getting emails for things it was agreed would be posted. My next bill due and as it all went AWOL last month need to check all things. Did previous review, supplied details asked for but no response. A phone call would of helped to iron out all the issues. Will definitely consider leaving southern/ovo at end of 18 month and 2 year contracts. Would not recommend to anyone anymore, been with them at least 16 years. Loyalty obviously counts for nothing.

"Case closed and settled"

After my originally complainant I am pleased to say that my smart meter has been registered on SSE system and is working .
I can also report that Jonean was very helpful in dealing with my complainant.
I will just like to add that it was a shame that it took a complainant on trustpilot to get my issue resolved so a thank you to Jonean for your help

"TERRIBLE CUSTOMER SERVICE"

Since SSE joined up with OVO THE customer service experience has been DREADFUL TO SAY THE LEAST. I WAITED AGES FOR MY HOME DEVICE THAT MONITORED THE ELECTRICTY USEAGE. Then I requested by pay-as-you-go METER to be changed over to a Credit Meter. It took countless phone calls to their call centre in South Africa which frankly is a joke. Most of the time I cannot understand what they are saying becauses of their strong dialect and also because they dont have the FILTERS ON THEIR HEADPHONES THEY SHOULD HAVE so I hear always their colleagues laughing and joking and sometimes shouting in the background. There has also been intense radio interference it is a dismal joke and shabby to say the least. DO NOT GO WITH SSE!!! wHEN YOU ARE LUCKY ENOUGH to get through to someone they then say they cant help you and transfer you through to another department and you are left waiting up to hour or more. Im currently The company is shabby and a disgrace. I am requesting a payment card to in order me to pay at the post office or paypoint weekly or monthly rather than a direct debit. No one seems to be educated or what it is I am requesting. I cannot imagine quite frankly what their offices are like and what computer equipment they use but really it is quite clearly basic and the company are taking the P**S out of us the customers. they are appauling and need shutting down . I need this card as now I am in debit. I doubt I will receive it and cant set up a direct debit I have no intention of doing so. They are the WORST PROVIDER AND CALL CENTRE I HAVE EVER ENCOUNTERED. DO NOT SIGN UP WITH SSE.

"Appalling customer service"

Appalling customer service. Have wasted so much time trying to find out why my meter was incorrectly capped leaving me without hot water & heating for 3 days. Passed from pillar to post & still no answer. Changing supplier.

"SSE Talk financial abuse of vulnerable adults"

SSE Talk managed my 97 year old mother's emergency call line. She has dementia and constantly pressed the call button. This was charged at a premium rate. (BT is free). She had a bill for £750.50 for a two month period. I involved the ombudsman after complaining to SSE customer services and following their complaint procedure. While awaiting the ombudsman's decision, SSE referred the outstanding bill to a dept collection agency who added £180 as an administration fee. This is financial abuse of a vulnerable adult. Please check if your elderly parents have a premium rate attached to their emergency call button. SSE did not make this clear in any of their contract documents.

"Awfully inadequate"

What has happened to this company and customer service.
Firstly getting through is awful as you're left waiting on the phone and if you get through you speak to usually someone who doesn't seem to be able to sort your problems out. I was passed from pillar to post on one phone call.

Over a period of six months I was forced to contact them repeatedly about several issues including : meter replacement / meter readings / billing and direct debit hikes.

If you use the online form it takes a painfully amount of time for a response so you end up trying to phone. I was even told by one person they have over a month to reply to the online form by which time you could be in major difficulty.

Each time you're reassured that your problem was understood and fixed only to be sent emails / text repeating the problems.

My last email received stated that they hadn't had meter readings since 2008. But I have given readings when asked, always paid my bill on time and in full and for the last 6 months or more I have had a smart meter.

As a result we phoned spoke to Claire in india who couldn't explain what's going on but from now on I wouldn't be having further problems. Sadly laughingly hours later I received a text asking for a meter reading NOTE I HAVE A SMART METER.

So currently I'm having one very bad experience at a time when all of us are being fleeced by the energy companies

Spend the money on getting the systems right, larger and better customer service who fixes issues immediately once and for all.

"Bad Customer Service"

Finally, I am away from SSE for over 14 months with a great new provider (not on price but on customer service). SSE still calling me from an overseas call centre (South Africa I think) demanding my DoB (I don't think so) and to pay a £20 bill12 months after settling the bill to move to the new supplier. Three times this week showing no internal communication at SSE, I am just glad to be well away from them and their terrible service levels.

"Absolute waste of skin,arrogant staff…"

Absolute waste of skin,arrogant staff who don't care

"It appears the feeling is mutual"

It appears the feeling is mutual. Absolutely shocking customer service received! Avoid at all costs, trying to make contact with this company since the 18th of June. Finally got through today after one hour, got put on hold and customer service advisor left me on hold for that long it took me back to the start call options so here i am again trying to get through. Emailed on several occasion no reply, just shocking.

"Taking the mick"

Despite being on a fixed tariff and in credit by some amount, SSE are attempting to treble my electricity direct debit and increase my gas direct debit by 50%. I appreciate that energy proces have increased massively, but not mine - it's a fixed tariff.
They'll be getting a polite but angry call from me first thing tomorrow.