"Professional con artist"

Had electric account and charged me fortune. Cant use sware words but bunch of money grabbing bas t$#@rds. Offered me cheaper tariff when I decided to leave. Stay away from con company guys. Switched to Npower and paid half of what I spent last year. One request though. Should rename your company as southern con electric so everyone know what you really dtand for!!!

"Absolutely appalling"

Double billed £200 when I haven't spent a single night in my newly-built house. I've been sent two separate bills for the same address. I have squandered several hours waiting for them to answer the phone. The call-back function doesn't work and they're about to debit me in full despite repeated attempts to call them throughout the day whilst also doing a full-time job.

"Vultures"

I've just been charged £49.87 collections visit fee even though I'm paying my gas bill. I think it's time to move to another energy company and leave these vultures alone.

"No issues"

Had no issues using sse we have just changed after a year as the price went up so we looked for it cheaper and got another cheap deal with another company! Thanks sse for being our first provider may come back next year if the price is right! 😃

"Electric Earth Problem"

Southern Electric is a nightmare and I sympathise with all if you who have rated their poor service. British Gas came to service my boiler and made me aware that the earth reading to my house was too high and dangerous. They called out Southern Electric on 2nd March 2016. We had about 4 different teams turn up on the day and finally they decided the problem was with the line outside. They dug up my driveway bear in mind I am in a permit parking area. They put a supply though my letter box with a loose wire through my hallway (I have 2 young children). They then forgot about me for 3 days I had to chase the job down with local depot who knew nip thing about it. The long and short is today is the 26th March my driveway is still dug up and the plastic fencing is falling all over the road. They have forgotten about us! It's ridiculous that I have to chase.....I also work in service industry and just shocked with their lack of customer care........Southern Electric CEO get in touch I gave pictures and full report to show you how careless your organisation is.

"First Bill"

DISHONEST ARGUMENTATIVE THEIVES
If i could give a rating of no stars i would.That's how I would describe then, and that's with the first bill of £608. I live in a new build property with a E10 rating. I rang and questioned why the bill was so high. Went through all the details and was asked if I had a 50ft swimming pool out the back that's heated. When I so no, the customer services rep said that it's impossible. Did a burn test, and nothing getting used. They said leave it for a week and we will do it again. Same thing again, swimming pool, hot tub? Once again no I don't have any of them. Do you have your heating on, no I have a wood burner. OK let's do the same again, I'll ring you next week. Same stupid questions. Same answers. That week, I found out my neighbours have had the same problem. Huge amount of electric used, very high numbers on meter reader. Not using it though. Today, I thought finally I had got somewhere with them, you can talk to a manager. Well that's when I got mad. This manager, Scott, who is just a shift manager couldn't be anymore help than !@#$ on a bull. Someone who thinks he can speak down to customers. Arrogant pig-headed !@## comes to mind. Told me I had used the electric and I had to pay. Would send out a engineer but the meter won't be wrong. So I'll have to pay. Didn't want to know the situation, didn't want to know that the other new build cottage next door had the same problem too.
At the end of the day, nothing is sorted, except I'm in a bad mood and SSE still have not worked out how customer service works.
I am taking it further, and Southern Electric will find that not only me but my neighbours will be leaving to another company who know how to treat new customers.
SOUTHERN ELECTRIC -VERY VERY POOR VERY DISAPPOINTED

"Awful"

I was put on a metre and paid the debt off, when I come to change they said I owed them £106 I phoned them and said I had paid all the debt off and it was wrong, the lady checked and said yeah it is wrong you owe £89, I said no I don't owe that either, so she went and checked and came back with £64 and it's still unresolved as no one seems to help they have sent letter saying I owe £51 for electric Now. I have asked for a breakdown but nothing received just a load of letters with different figures on. And i have had numerous letters for southern electric phone and broadband to even tho I have paid what I owe and have the letter to confirm this. Will be making a conplaint.

"They treat you with contempt"

I've needed to call SSE several times recently. You have no idea where you are in the queue or how long it may take to be answered. And while you're waiting, you have to sit through a tape loop telling you that "SSE is proud to make a difference". Well they certainly make a difference by spoiling your day. And by the time you've been through the loop five times, you hate them with a vengeance. It's technically possible to tell callers where they are in the queue and update that every minute or so - Victorian Plumbing, Everest Double Glazing and others do it, so why doesn't SSE? Because they treat you as a cash cow.

"Completely incapable of actioning any promises. Nuisance calls"

Spoke to an operator regarding splitting a payment into two installments. Agreed, first payment made, account put on hold. Two weeks later I got a rather nasty worded letter from them threatening further action. Called up, was told that the hold wasn't added and the agreement not written down. A new agreement was made, account put on hold.

Received a phone call from their collections team today badgering me to pay and stating that on the previous two occasions the account had not been put on hold. Not only that i was told that I would receive further letters and calls until I paid. Even though the original agreement was to pay the remainder TOMORROW. I refused to speak to them further and asked for everything in writing.

Absolutely incompetent and rude to boot.

"I am very disappointed"

I am very disappointed with the actions of this company, A 4 month old baby resides in this household and there has been no access to heating or hot water for 3 days now since I initially contacted your company. I waited today for a representative to come to resolve the issue but nobody has come to my residence and I haven't heard from your company to tell me nobody would be coming, therefore I waited all day unable to go to work. The stress and inconvenience caused by your inconvenience has disrupted the household greatly. I have not received decent service from your company yet.