"dire customer service."

Passed around from department trying to resolve a house move. Call cut off, 4 callbacks and 3 hours later the move was done I hope. The customer service assistant said since I was happy in the end he did not have to lodge a complaint! Appalling customer service. Don’t switch to SSE.

"I am 78"

I am 78. I ordered a new boiler from SSE. The boiler was fitted on a Wednesday but was unable to be commissioned due to a missing electrical part. I was advised the part had been requested by SSE electricians some time ago but had not been supplied to them The management were advised the part was required. No hot water. On friday the cistern was replaced with an imersion heater. On Sat rang help line who put me through to customer relations. Not able to tell me when part would be available. On Tuesday I received a T/call saying the part had been sourced and would be delivered to my address. Asked when. Further call told me part to be delivered by courier on Thursday. Part delivered and boiler commissioned Friday. One week an a day after installation . If one orders a boiler from SSE make sure it will have all the parts necessary.Only a small portion of the calls and problems explained here. I dont think the missing part was ordered until The tuesday. 5 days after it was requested no one at SSE can or will tell me when it was ordered. Some customer relations. Engineers and Electricians are excellent. Somewhere there seems to be rotten management.

"Useless."

Complete rubbish. Details of accounts and the associated charges are often wrong and despite calling customer service several times and being assured that they have fixed it (even simple things like precise address of the property), the next bill comes in with wrong information. Ridiculous.

"I've given SSE one star because I…"

I've given SSE one star because I cannot give them zero. Terrible, do not use

"Awful company are taking my 89 year old…"

Awful company are taking my 89 year old great aunt for a ride told them multiple times since 2016 she has moved out of the house gave meter readings they gave money back and closed accounts and now still chasing for bills they say she has not paid during 2017 when she was not even living there. Don’t think they understand anything about vulnerable customers. Can’t wait to call them again on Tuesday for yet another 2 hours conversation. Wonder how compliant they will be to the new data privacy laws due in May if they can’t get a simple thing like closing an elderly persons account down right. Stir clear of this company they are a shambles. They also told me they would hang up on me because I called them incompetent, clearly don’t know how to handle complaints either.

"Terrible customer service"

Terrible customer service, avoid this energy company at all costs. They make "mistakes" on your bill and then argue with you about it until you prove them wrong.

"We paid £150 upfront for a boiler…"

We paid £150 upfront for a boiler repair in February. They could not come out for 3 days so we had to cancel and pay another company over £300, as we could not be without heating or hot water with a five week old baby. Phoned several times since but have still not received our refund. Call centre just says we have to wait for another department to do it manually and does not offer any help. Not happy

"No reply"

I have tried twice to call SSE to fix my gas and electricity tariff. The first time i tried to call this morning I waited 45 minutes for a reply and gave up. Just tried again at 11.00am on Monday 26th Feb and once again gave up after 15 minutes. Absolutely dreadful that a major energy supplier can't even answer the phone!

"Well ive had..."

Well, i've had a few problems with SSE, a few gripes, but i must
say with confidence their customer services are usually 'on the ball',consequently my problems are always sorted to my satisfaction, and this has been quite consistent a thing. I therefore rate them with 4 stars accordingly.

"SSE Will make it difficult to switch away"

They are biggest energy supplier crooks. If you switch away from them to another supplier they will then send you a bill 2 years later claiming you where with them. This happened even though I was paying my new supplier. Stay clear of SSE, Swalec and all its other divisions they are the worst most crooked energy supplier. They use Pastdue to claim you have a unpaid bill, even though I paid my final bill before switching. Be warned pastduecredit.co.uk are a criminal organisation who operate with SSE crooked practices when switching.

Do not ever consider SSE or its subsidiaries, they will it difficult if you ever switch from them.