"After being with SSE for several years …"

After being with SSE for several years i decided that a change was as good as a rest. I decided to change my supplier to another just to save myself a bit of money. I have now been with my new supplier for about 4 months and have now received a final unpaid bill for £116.65. how can this be? its a key meter that i have so only pay for what i use. Customer service was no help to me what so ever and said that i had to pay the outstanding amount. I explained i am a 72 year old lady and that i have never had a monthly bill and that i always had a key meter. They wouldnt explain what this outstanding bill was for? Is there anyone out there that may throw some light on this for me please? I'm thinking i may contact the Ombusman.

"Just found out off my meter reading …"

Just found out off my meter reading bloke my meter been broken past 18mths and he's requested it to be fixed several times - which means past 18mths they have been estimating by bills by previous working 3 meter readings. Are you kidding me?? Been paying winter prices past 18mths as it broke 'around November 2015'. . Meter guy stood with me while I called you. You didn't answer but told me you'd call me back within 2 minutes- that was 45 mins ago - and since then I've called you back four times - same 'within 2mins' message...... meter dude now gone. Now been over hour since first message. Seriously?

"Always Really Helpful"

We have been with Southern Electric for many years and have always found them to be really helpful and really friendly. They have always made sure we were on the best tarif for us. We have our gas and electric with them and I cannot fault them. The call centres are UK based so speaking to them is always very easy. All in all very pleased with the service

"Electric is good for me and lasts a …"

Electric is good for me and lasts a fortnight in a one bed flat on pay as you go 20 pound lasts a forthnight however the gas is outrageous and goes like that on pay as you go so electric yes gas err no

"Poor customer service for loyal customer!"

Received my online bill via email which informed me I could save with their 1 year fixed term v11 rate. Telephoned to arrange and was told this was full (Only 3 days after the email?) nice guy Danny gave me a number to call the following day however when I called was told no sorry all full even after talking to their manager there was no shift. Only other offer was nowhere near as good and customer loyalty counted for nothing. Wanted to give them a chance to match comparisons but not interested? Poor customer service in my eyes.......I wonder if anyone will bother to read and respond to this review.......will give them a couple of days if not I'm switching provider.

"Great customer service!"

Great customer service!
Have recently become a customer of SSE and have received great customer service on the phone and on the online chat. Every time I've had a question or query, it's been resolved in a friendly manner and even during a query regarding meter readings, the customer service agent told me about a cheaper tariff that might be of some use to me. Would recommend!

"My dad is getting letters from this …"

My dad is getting letters from this place saying he owes them 526.90 : / he's never eve been with these and we pay are electric pay as you go with economy electric i can't see why there sending him letters saying they will be taking him court of he don't pay the full amount well they will have to take him court becuase there not getting a penny horrible people

"Very poor service Over Priced"

Very poor service just moved into a new address and changed to another provider ... The previous company had this company got a bill through wants £37.12 standing charge for less than 30 days..With no gas used this seems well over the top..

Customer service says its correct...

So this company would of charged me £365.00 a year just for having the Gas connected without any use...........

I'm pleased i moved to a better company..
Edit

"Southern Electric or SSE as they call …"

Southern Electric or SSE as they call themselves told me a few years back that I was paying enough money per month. Each bill I received told me that they owed me amounts leading to £280 in credit. No meter reader ever came and I foolishly only read the large bold letters "WE OWE YOU £280". Therefore when I lost my home I called them expecting some fluctuation in what I was told but they informed me it was £1,200 I OWWED THEM! How can they not pay due diligence? How can this happen and how many people suffer at this companies greedy little trotters???

"Outrageous SSE price increases!!!!"

For the past year I have been on the SSE 1 year fixed v6 tariff which was 1.99p per kwh gas and 9.65p per kwh electricity. It comes to an end next month.

I have received notification of their new charges which will be gas 4.18p per kwh and electricity 17.64p per kwh

Gas prices going up more than 100%!!!!! Electricity going up nearly 100%. Inflation at 2%.