"Used the Pay as you go web-chat this…"

Used the Pay as you go web-chat this morning and my question was answered quickly. The enquiry I made was also resolved in less than 5 minutes. A very good system that I would not hesitate to use again

"Customer service excellent would highly…"

Customer service excellent would highly recommend Catherine Holbrook thank you so much for your help and understanding earlier

"Customer service staff are AWFUL & CLULESS - passed around from team to team"

Absolutely awful customer service on the phone. We called up trying to get our smart meter changed over from a pay as you go meter to a credit (pay monthly) meter.

To be frank - the team on the phones do not have a clue what they're doing. They haven't been trained at all and have no idea what to do or how to do anything. When a customer calls, they just type into a webchat the customer's question and someone from the team type back what to do/ what department is needed. Except this team member also has no idea what they're doing.

We have called around 8 times over the last 4 months, spending over an hour each time. Just today we have spoken to 4 different teams, each one saying it's another team that has to do it; even passing us back to the same team we have already spoken to! We have already made a complaint - no one even bothered to respond.

This is the worst energy company I've ever been with. I'm going to switch to a different company today. The staff are absolutely incompetent.

"Rude inefficient and absolutely…"

Rude inefficient and absolutely frustrating, banging head against brick wall

"SSE "Smart" Meters"

I have been waiting since mid August, when my "smart" meters were installed, for them to be registered. Gas has been sorted, but despite numerous phone calls and broken promises the electric metre is still to be registered. I have now been told my complaint has been escalated to a manager. I won't be holding my breath. I have been a loyal customer of SEE for many years but this issue is really disappointing. I wish I had not gone down the Smart Meter route as it is anything but.

"Living in a two bed flat from four bed…"

Living in a two bed flat from four bed detached. Stayed with SSE. Standing oder for both Gas and electric. Major problem with the gas boiler following a huge bill which it was agreed to spread the bill over the year. A Formal Demand for Payment arrived 20/07/2018
Yet another phone to at my cost again. READ the transcript, SSE had agreed to allow me to set up the new amount, which I said I could not do as we were changing Banks.
A text would be pleasant ?
A phone call to me asking how the new payment plan ?
I would like just to read the meters and pay,, horrid stressful company, CUSTOMER SERVICE, yes pay to phone them.

"Appalling customer service"

Appalling customer service, so far.....

Just purchased new home in which they supply. Tried calling and first time hung on for >16mins so gave up; second time for >25mins. When they did answer, they weren't interested in my comments but just tried to put me through to another department. No way I'm holding on any longer!
I have emailed with my readings etc, but so far it has been 7 days yet no answer. I tried again also two days ago and still no email response.
Frankly the company is bloody joke!

"This company is not to be trusted in…"

This company is not to be trusted in the slightest. They made it extremely difficult for us to switch suppliers, they have poor customer service, and they make serious mistakes. Avoid them at all costs.

"I went from paying £50 a month in year…"

I went from paying £50 a month in year one to £217 a month even though I'm using the exact same amount of electricity, yes I was always slightly in debt but never the £400 in debt they're saying I have now even though I'm paying a higher monthly back. I called them tonight and even though I said to them I couldn't afford to send them more than £123 a month, they took £217 from my account this month which means I'll be going into my overdraft this month. I live in a small 1 bedroom flat, there's absolutely no way my electric bill should be £217 per month. I called them tonight, on hold for 25 mins only for the girl on the phone to be very short with me and blame me for my usage even though she could probably hear how upset I was. These guys are crooks.

"SSE Now Officially Reported As Criminals"

SSE's intention was/is to permanently deprive those overcharged. Under several sections of the theft act this makes them liable for arrest and trial. I have reported SSE for fraud to the specialist City Of London fraud dept. They have accepted my report and issued a CPN number as in confirmation a crime file is now open. This route to seeing justice prevail is open to every customer defrauded by SSE.