"Poor customer service"

Poor customer service. Avoid and go elsewhere.

"HEAD OF CUSTOMER SERVICES, RUBBISH, YOU SHOULD BE ASHAMED OF YOURSELF"

I HAVE JUST MADE THE MISTAKE OF JOINING THIS SHOWER AND I WISH I HAD NEVER HAD, THERE CUSTOMER SERVICE IS APPALLING TO SAY THE LEAST.
THEY ACTUALLY LIE TO GET YOU OFF THE PHONE. EVEN WHEN THEY ENTERED MY READINGS THE WRONG WAY ROUND THERE WAS NO APOLOGY. THE MANAGERS WONT SPEAK TO YOU, THE COMPLAINTS PROCEDURE DOES NOT WORK. I EVEN SENT AN EMAIL TO THERE HEAD OF CUSTOMER SERVICES WITH NO REPLY FROM HIM AT ALL. THIS LOT HAVE LEFT ME WITH NO MONEY FOR CHRISTMAS.

"Avoid them at all costs"

They are the worst at dealing with faults . Everything is fine till something breaks down . I have an small child and have had no heating all day . They sent me two miles away to get a gas card . That was the nearest , and we have had to go three times as they never do it right . We ve been dealing with this since midday and is almost 7pm in between calls and visits to the nearest two mile away pay point shop . Total waste of time . Avoid them at all costs . As soon as this is done I will change providers

"Just joined SSE my God I wish I had …"

JUst joined SSE my God I wish I had not, on average just to get through to the ERM ! CUSTONER servive ! is taking between 10 - 15 min and thats just to give them my starting meter reading as they can not read my smart meter (not that smart eh!) anyway im trying to get through just now and sitting at 12 min, so if you are thinking of joining this mob please think again, they are feckin hopeless eb=ven if you do get through its like talking with the dead, BEWARE SSE
oh God !! my phone is dying and so am I :-{

"recently changed heating from night …"

recently changed heating from night storage heaters to german electric system so needed to change meters. Took 3 x 50 minute calls to even arrange an appointment any day any time suited.. finally when an appointment was arranged it was for 4 weeks time meantime we are paying a much higher tarriff than we need to. B een a customer with scottish hydro and sse for 40 years . Customer service does not seem to matter

"I changed my electricity supplier from …"

I changed my electricity supplier from SSE to EON last year. I then discovered that SSE had continued to charge me 69 pounds every month for a service they no longer provided me. When I logged into their website I discovered that I was almost 1000 pounds in credit! I know I should have cancelled my direct debit with them but what kind of company continues to charge a customer that has left them?! Absolute w*nkers!

"SEE Customer Service."

Been with this company for years, rang through to customer service as i am moving home, spoke to Caroline Walker, absolutely a delight on the phone and so helpful, explained all the tariffs, and got the best deal for me.

Brilliant high recommend this company.

"Poor customer service"

I was 1 year with them on Gas and Electric. Everything went fine until the last bills. They didn't refund the stated amount, and they've also charged my account by direct debit for another month. After reaching out customer services, they replied to my queries after 10 days, rather than one as stated in their automated email. After 3 emails sent back to them, they sent revised paper bills, which have some odd adjustments which don't make any sense. I just requested the annual statement to see transparently what the consumption was and what I've been charged. It's a waiting game again.

I don't recommend this company to anyone. I've been with several others over the years, but never ever had any issues with my refunds and account balance.

Also, I found it impossible to create an online account. It kept asking me for a code which was meant to arrive by post. It never did, nor I could find a way to request another one.

Please do yourself a favour and steer away from SSE.

"We are in the process of moving house …"

We are in the process of moving house and moving our SSE account
from our current house to our new one.
I rang SSE and had the very good fortune to speak to an adviser
named Daniel, what a stroke of luck, he talked me through all my
options, explained everything in simple terms and also rang me
back twice when we couldn't locate who was supplying the gas to the new house.(British Gas, a lot more expensive).
He was absolutely brilliant and all I can say is, if more people were
as efficient it would make life a lot less stressful.Thank you Daniel.

"Excellent customer service"

Customer service here is excellent and efficient. I have been a customer of sse for 9 years and have never had any issues with them and they always go above and beyond to help. For example adding me to careline when I was pregnant so that my calls are dealt with as a priority! Also they have a great rewards scheme and have had M&S and Amazon vouchers which is always a nice treat!
Keep up the great work.
:)