"Switched too ovo, half the price & much better customer service"

They seem to completely over charge you for electric/gas, switched to ovo & I'm paying nowhere near the same amount, also there customer service is absolutely the worst I've had to deal with from any company, sent me a large final bill once I switched,even though I pay by key meter & owed absolutely nothing, send threatening letters if you don't top up your meter by a ridiculous amount of money every week & don't give them your mobile number because you will also receive threatening text messages. No respect for customers & total scammers avoid at all costs!

"appalled"

Very upset with your service, Had new boiler fitted 2014 "December of" Had two years cover shield, stated on contract that they would contact me during the cover to arrange service! never happened. Having phoned them Nov 24th they said could service my system on the 1st Dec 2016 8am to 5.30pm, Had a call on the 1st at approx midday to say the could not service due to high call out that day! so i was told they could re-arrange for the 8th Dec 4pm to 8pm. So was called again at 3pm to say this would not happen due to high call out again! Time has had to be made/taken off from work for an appointment which you gave me! for someone to be at the property on both dates. I have just received an renewal request by you to take out similar cover! I dont think this will be happening somehow? I cannot recommend and will be changing to another supplier. If thats the best you can do

"Swapping to SSE - Troublesome"

SSE have failed for 6 weeks to pass our meter information to EON resulting in threatening letters from the EON debt departments. SSE seem totally uninterested and despite further phone calls to them the simple issue has not yet been resolved.

I have emailed a complaint now but a simple swap of providers has been made a stressful experience from their lack of ability to undertake the simple task of informing the previous supplier of our details.

Just don't go there. May be a good deal but pathetic service all round.

"THEY WANT TO KICK MY DOOR DOWN TO CHECK METER, I AM NOT IN DEBT FROM THEM."

Electric: your account number 2311655119
Gas: your account number 8627225118


Rights of Entry (Gas and Electricity Boards) Act 1954

YOUR REF DMI 1/V4 23 SEPTEMBER 2016.

COMPLAINED IT WAS SORTED OUT.

NOW THIS WEEK I GOT ANOTHER LETTER
REF DMI 2/V4 28 NOVEMBER


ASKING ME THE SAME THING THEY WANT TO SEARCH MY HOUSE KICK MY DOOR DOWN FOR A GAS AND ELECTRIC READING.

THERE EXCUSE TO COURT IS GOING TO BE A LIE.

THEY NEED CONSENT FURTHERMORE THEY NEED TO PROVE THAT MY APPLIANCE OUTSIDE AND IN ARE DANGER TO THE PUBLIC ? BUT I AM NOT BY ANY PUBLIC AND MY GAS AND ELECTRIC WAS SERVICED INSIDE AND OUT A MONTH AGO I HAVE THE DOCUMENTS TO PROVE TO A COURT. FURTHERMORE MY APPLIANCE HAVE PASSED ALL TESTS AND THERE IS NO DANGER.

I THOUGHT THIS WAS SETTLED JUST PAY MY BILL GET ON WITH MY LIFE THEY ARE CRIMINALS, GANGSTERS.

I AM GOING TO A SOLICITOR SEE IF I CAN CLAIM FROM THEM THIS IS HARASSMENT. NOT EVEN IN DEBT TO THESE IDIOTS.
THEY ARE CAUSING ME GREAT HARM AND DISTRESS, I REALLY JUST NEED TO SWITCH. SAY NO TO SMART METERS THIS IS ANOTHER TRICK THEY USE TO SAY YOU METER TO OLD AND THEY FIT A SMART METER WHICH IS WAY MORE EXPENSIVE AND OF NO BENEFIT TO THE CONSUMER. PLUS WILL GIVE YOU HEADACHES TO THE RADIATION OF THE SMART METERS.


VERY BAD COMPANY GET OUT WHILE YOU CAN.
NOT A GOOD COMPANY TO DEAL WITH.

THEY BULLY THE POOR. KILL THE VULNERABLE PEOPLE

"Grossly overestimated my monthly usage"

When I moved into my new place I kept SSE on. I rang them and explained that I'm a single guy living in a small place and spend a great deal of my time at work/away. They estimated a sizeable monthly payment which I accepted on the basis it would be lowered, needless to say my account was always significantly in credit because I didn't use anywhere near their estimate, they refused to lower the monthly charge until at least a year to two years usage! needless to say I didn't hang around, crazy.

"Terrible Rip Off Merchants"

Wasted hours and hours on the phone to sse to try and get to the bottom of why we were paying £120 a month for a tiny one bedroom flat with both of us out at work during weekdays. As it turns out, their rates are simply ridiculous, and we now pay just over £40 a month simply by switching supplier... Absolute crooks!!

"scammers"

We are a couple of students who lived in a new apartment and we had to pay an estimated 70£ a month. We didnt use dishwashers, did one load of laundry a week and literally never used the heating system. Yet our bill came higher and higher up to 100£ a month.
After we paid all our bills and moved out of the country, they contact us to pay this "final bill" (like we didnt pay any bill before??!) and when I call them they said that what I paid is not enough??? and they ask for 100£ more now. total scammers that act very superior.

"Never Again"

1st time with them:
they send me to 3 different address to pick up a gas card that never existed.

2nd time with them:
- They had to send out a engineer to me and they said it was fine to go out as they would ring me 30 mins before (they never did)
- They said I needed a new gas card and one would be with in with 7 days (never came)
- was advised to go to a shop to pick up a gas card (they had no idea what to do)
- I got in touch with the company and they asked me to go back to the shop where I had a argument so I could wait there while they explain to the shop how to do it (have already missed out 1 hour from work messing about with this)
- Now I have to ring back in the morning to get a emergency engineer to come out and top up my gas meter till a new card is sent out to me

This is just plain crazy

will never ever deal with this company again

"Daylight robbery!"

Word of warning, never get your electricity with SSE Atlantic, they're all good until you try to leave. After paying them £485 they say we owed them in extra electricity. NOW they say we owe them another £403!! Meaning I have apparently I used nearly £900 more electric than I did on the more expensive tarrif the year before last!!!

"What a terrible company - they all go to lunch between 12 and 2 and just dont answer their phones"

They all go to lunch between 12 and 2 and just don't answer their phones. Asked them to simply move a meter - said they couldn't do it for 2 weeks then turned up the next day and phoned me to say nothing was ready!!! I then phoned them 4 times on separate days to ensure they would turn up on the correct day - they turn up and turn the electricity off then tell me I have to pay to get the meter moved because i want it moved more than 6 inches!!!!! Oh and by the way i need to phone another company to do this and they will charge you....terrible terrible service!!!!