"A whole year of misery"

A whole year of misery
I have edited this because I have read lots of other reviews and there is a similar pattern. It seems no one’s electric smart meters are filtering readings through to their computers. What on earth is going on???
I have been a customer of SSE for just over a year. I have gas and electric smart meters. My electric smart meter doesn't work as it is not sending readings to their computers. I was initially told that it was undergoing and enrolment period, but after 6 months that excuse became tedious. A lady called Vyette assured me she would sort it and that she would pull a manual reading and offered a £50 credit as a gesture of good will that was 14th January in an email (evidence) this would all be done by 25th February and as predicted (by myself) none of this has happened. In fact I've been inundated with emails and texts asking me to provide a meter reading. I log into my account and get a message saying you do not need to send a reading and the reason is:- "This is either because the account is closed, or it's not an energy account". I refuse to phone them because I told Vyette that I shouldn't have to seeing as it's meant to be a smart (dumb) meter. All I want is a bill with a genuine meter reading instead of estimated readings. I have absolutely no idea why they cannot install a meter that works. If there wasn't such a bad energy crisis with price hikes and difficulty in switching I would have jumped switch at renewal last week and therefore took the "better the devil you know" approach DEVIL being the operative word. I have today escalated my complaint to the ombudsman and hope they can help.

"This is a big thank you to Melody who…"

This is a big thank you to Melody who was very helpful on the call last week.
Well done 👌

"I am having difficulty explaining that…"

I am having difficulty explaining that I have paid my bill, I sent a letter with proof of payment, but again today I received a telephone call telling me to pay, after a long wait on the phone I received an apology, my bill was paid. When will this stop?

"What's gone wrong?"

SSE supply my electricity. I found the people very helpful on the 'phone when switching. Not just sales, after care aswell. However something has gone wrong. Can't get through on the 'phone, call back service hasn't happened, can't log on to my account without resetting my password every time. When I emailed customer services I received a reply telling me it would take up to two weeks to get back to me

"I received via post an appointment card…"

I received via post an appointment card regarding my smartmeter is waiting for me in their warehouse waiting for me to give them a call with their suggested appointments shown on the card. I never ordered an smartmeter in the first place and I didn't like that SSE thinks that I needed one???? So I called up and tried to explain I never ordered one in return I had s stroppy, patronising, sarcastic 'agent' that really got my back up. The call wasn't going well and this so called agent was missing my point entirely by belittling Me all the more causing me to get my back up further. She refused me to speak to a supervisor as I was too demanding then she started shouting at me. Yes I did swear a couple of times (slipped out) and she told me in a couldn't be bothered attitude it's just an appointment card that marketing dept had sent.. really hated her attitude so in the end I hung up. So SSE I don't need you to run my life for me on how I should control my energy bills and if this is an marketing ploy to insists your customers to install this smartmeter by sending out these appointments cards in what you have paid out in postage don't you think money would have been better spent in decreasing the energy bills when they are hiked up in April and also training or employing more understanding staff...???? You are only lucky to get one star and that's at a push... Terrible service ..

"Awful"

Rip of merchants with zero customer service

"DO NOT HAVE A SMART METER FITTED"

DO NOT HAVE A SMART METER FITTED. I cannot stress this enough, The promise of saving electric is a lie, in fact it is the opposite. The monitor they give you to track your usage never works, they don't assign you payments to your account, making the account seem in arrears. Send letters threatening court action, and switching to pre-payment, that it seem they can do remotely. All despite being with them for 40 years. There is not enough room here to fully list all their failures. Seriously considering taking a County |Court action out against them. (MORE STRESS)

"After complaining to the Ombudsman…"

After complaining to the Ombudsman Service twice now.
Having a speech impediment I can’t phone them and live alone.
Their customer services doesn’t reply to emails and even when you have a named person it’s poor service.
Do not join these charlatans

"Worst customer service ever"

Worst customer service ever, they cut you off, tell that they will do what you asked them, just to realise few months later that they didnt. Horrible service!

"Transferred to SSE in August 2021"

Transferred to SSE in August 2021, set up my on line account , information on usage unavailable. Had a smart meter fitted in October, on line account information still unavailable. In November I phoned and e-mailed many times for a electricity bill with actual readings, I provided my smart meter reading, to be advised a 3 month bill of over £5,500. . . .Again I requested my account gets sorted and provide an actual bill, but was then presented with an estimated bill using a reading my old removed meter. I raised a complaint on 3rd December, only to find out the complaint was closed on the same date without telling me. The complaint was reopened only for it to be closed, again without telling me, when a meter reader came to my house on 29th December. I still have no actual bill, my smart meter display only works on a majority of the time, Have raised the complaint again , all I want is an actual bill. My on line account , which currently shows I am in credit of nearly £500, has still not had an actual bill since I joined SSE 5 months ago. . .. . .How would I rate SSE customer service ...Useless. Would I have a smart meter again so you have hassle free meter readings sent automatically. . . . NO