"Hudson Reed Tap Spares"

I needed some spares for a Hudson Reed mixer tap. I received an immediate response to my email from Gina and she provided a superb service, including sending me a couple of grub screws for the tap at zero cost. She couldn't have been more helpful and is a real credit to Hudson Reed.

"Trying to source a thermostat cartridge…"

Trying to source a thermostat cartridge for my floor standing bath tap, wished i'd contacted Hudson Reed in the first place. Two emails and I had the part reference and where to purchase from.
Brilliant service well done to all involved

"Trying to track down a shower part"

Trying to track down a shower part, they were fast and very helpful

"Toilet seat is expensive rubbish "

On building our new home 5 years ago we purchased a Hudson Reed “Grace” wall hung toilet along with the sink to match for a small toilet that gets little use. The toilet itself was £399.94, and the sink £319.94. They have increased to £419.94 & £379.95 respectively. For our other six en-suite bathrooms we have other toilets and washbasins from reputable manufacturers.
This past week I noticed that the front end of the slimline toilet seat lid was curling up, which is not as illustrated. On contacting Hudson Reed direct I was told to produce an invoice to confirm my purchase. Victorian Plumbing were very efficient and emailed the invoice straight away. I sent this directly to Hudson Reed and was informed that due to my purchase being over the 5 years, I would have to purchase a seat from a bathroom supplier. To which this seat would cost £232+. Now, my feelings are a toilet lid should last longer than 5 years especially at a price of £400 for a toilet that is only used periodically. I would suggest whoever is thinking of purchasing this product, you stop and think twice as to whether you want to buy another toilet seat and lid at considerable expense after only a few years. I don’t recommend this product at all and would definitely NOT buy anything of Hudson Reed again.

"Not fit for purpose "

Hi
Purchased a Hudson Luna reed wall hung toilet with soft close seat August 2023 17 months on it does not stay up and no longer fits the toilet,I contacted customer service about it sent photos and a video showing the seat not staying up and the reply was that it was forced down (only 2 adults in the house) and been advised to buy a new one at the cost of £69.99 I am sorry but I expect a toilet set that cost that amount of money to last me a life time not 17 months no explanation about why it doesn't fit my toilet anymore .
Disgusted with the way it was dealt with and I will be advising people not to buy from Hudson Reed as their after care and customer service are a lot to be desired

"Not under warranty despite advertising 20 years "

Our shower stopped working only 2 years since being fitted.
Contacted customer services & was told to try recalibrate & steps to follow despite the plumber already saying needing new cartridge.
Paid another visit for the plumber to tell us again that it needs a new cartridge.
Back and forth with customer service only to be told that the spare parts and cartridge are not under warranty even tho advertising 20 year warranty…what use is the shower without the cartridge? It will not turn on at all.
Apparently spare parts are only guaranteed for 12 months.
Dishonest advertising of warranty and surely new shower should last more than 22 months 🙄
Now 4 weeks without a shower & ordered/paid for spare part myself off Amazon.
If this does not work will need to replace the whole thing including tiles.
Would not recommend.

"The WC unit was of only reasonable…"

The WC unit was of only reasonable quality but the Basin Unit was unbelievably poor, in a number of ways.

"Very helpful - I needed some information about spare…"

I needed some information about spare parts for my taps. I used the live chat and my three questions were answered quickly and with all the information I needed. I know from previous purchases that their taps are good quality

"Great service"

Great service. I had a small issue with a shower valve I bought and they honored the warranty and sent me a replacement. Many thanks!

"2 year old HR shower has stopped working"

2 year old HR shower has stopped flowing. Quick response from HR saying that we need a new valve if recalibration didn’t work , but this part isn’t under the 20 year guarantee.
We replied to HR after plumber had recalibrated but no further response from them.
Very disappointed as our last HR shower lasted over 22 years .
Do not be fooled by their 20 year warranty.


Update
Hudson Reed have now replaced the broken valve.Review now updated.