"Re lack of support"

Re: celsian.org. no email for 5 days now. No response whatever to support requests via contact form. Nothing outstanding on account but see that they have failed to issue an invoice for the current period. No idea of ticket # as no email!
Re: reply: they say that they contacted me on 30/9 and 3/10 via email (which I have made clear is not working). They claim to have no other contact details- they have my mobile no. And my Gmail address! The only reason my hosting has expired is that they have failed to issue an invoice.

"Speednames…lol"

I have not had an email for two days I can’t send any either. There is no phone support and just a reply to my logged tickets saying they will get to me in 3-5 working days. The ticket number is 1621632 but no point using the email account address I have with you as no emails are being received. My web portal has no emails either. Support is non exsistent

"Locked out and zero support"

Have been locked out of our account, password reset function is broken, no reply from support on email. Filled in contact form too, and it says "we will contact you in 3-5 days"!!!! Tried a phone number I found on google, just get a message saying there is no one here who can help. At least they acknowledge that.

Update
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I can see you have replied on Trust Pilot, but not to our emails. I don't have an option to reply to your reply on trust pilot. We don't have a case number because we cant access the portal to raise a support ticket! And you don't reply to our emails to support@ Please provide a method for use to get in touch when we're locked out of our portal.

"No response"

I got a response saying "glad to help" and many days have passed and all subsequent emails have been ignored. Original issue is unsresolved.

We got your request! We aim to respond as soon as possible – 1560115

Finally resolved although the other ticket number you mentioned was not raised by me. Thank you

"Have been a client for years and am…"

Have been a client for years and am trying to renew again this year and cannot contact anyone - appaling service

"Restoring lost domain name"

Restoring lost domain name.
I had very prompt and helpful email
responses to restoring my domain name .
Hopefully all will be up and running again in a couple of days as promised .

"Had a domain name issue and email…"

Had a domain name issue and email suspended. The customer services team dealt with it within the specified time and were helpful and friendly. Not sure how the problem first occurred but was sorted quite quickly. Many thanks

"My domain expired"

My domain expired. Initially wanted to renew it. The web site UX is awful. Wrote to them and it took ages to get a reply. That was a auto-generated one. Been 2 days I am without service and despite writing to them several times (including customer service) there's no comms. I am going to move to a different vendor after this experience (assuming someone from this company actually gets back to me).

"Speednames = Scamnames!"

Speednames? More like SCAMNAMES.

After taking payment and CONFIRMING that domain has been renewed, they just sit on their arses and pretend everything is okay.

Email replies are slow and always with a different representative. Months later the issue is still not resolved, but they are quite happy to take the money and run.

"When will company directors learn…"

When will company directors learn to test their own contact system?? What a shower, customers are treated as a bother and brushed off with Speednames / Netnames / whatever the new owners are called. It's a game of ping-pong for the staff and frustration for us customers - Prompt first response with some diatribe - When will staff 'own' the issue and see things through to conclusion instead of batting the problem around. I'm a long-standing customer and I know what I am in for before any issue is resolved.