"I bought a cardigan on sale on the 5th…"

I bought a cardigan on sale on the 5th of August in Regent St London. I was told I have 28 days to return it. Nobody told me that I cannot be refunded. I went back to the shop and to my dismay I was informed that I cannot be refunded. The only option is exchange or a voucher. I don’t want either and it’s my customer right to get a refund as in other shops.
There was a small print about your policy on the slip but you don’t expect every customer to read each invoice you get in each shop. I should be informed by the assistant and I was not. I wouldn’t have bought it if I knew about it and you can be assured that I will never shop in Barbour again .

"Tremendous repair and rewax of a (very) old jacket"

Tremendous repair and rewax of a (very) old jacket. Excellent customer relations (Jarrow). One point knocked off because it took a while ( 2 weeks) for them to get the estimate to me before starting. Thank you.

"Amazing customer experience"

We purchased 2 jackets from the Barbour outlet in Castleford and I have to say the service was outstanding especially the manger they could not of been more knowledgeable and helpful

Credit to your company

Great experience

"Asked one of the staff ( Alisha ) if I…"

Asked one of the staff ( Alisha ) if I could pay to fix the hard wear on a Babour rucksack which was obviously copper hence the rust. I was told to take pictures of the rust therefore they could see what could be done. I explained how I don't have the original receipt as it was a gift so completely baffled about how long i'm meant to know how long the other person used it.

Anyway, it was sent to customer services and six days later got a very rude e-mail back accusing me of causing the rust because I washed the bag. I washed the bag because it was rusty to begin with! Was also reassured they did not have the hard wear to begin with to replace it. In that case I don't get why they have asked me to send the bag back to them to begin with.

"Bought a Barbour messenger bag"

Bought a Barbour messenger bag. The dye ran from the leather and destroyed my clothes. Rang customer service and they did not care. Such much for the perception of Barbour trying to he know as a quality brand…

"I was given two pairs of Barbour pajama…"

I was given two pairs of Barbour pajama trousers for Christmas, both have split; the fabric is very weak and not durable. I assume that production of this once great brand is now farmed out to somewhere Far East of here. In my opinion a waste of money and poor quality.

"I can’t see what the negative reviews…"

I can’t see what the negative reviews about, the times I have been into the shop, always find the staff to be really friendly and good service. I have just received my wax jacket back that was re-waxed and cleaned outstanding service with the ladies in the shop are always friendly and smile and seem to go out their way to help you. I lovely experience

"ich habe vor drei wochen eine jacke…"

ich habe vor drei wochen eine jacke bestellt und mit visa bezahlt. bestellstatus noch immer pendent. ich habe weder eine bestell- noch eine bezahlbestätigung erhalten. kundenservice meldet sich auf meine anfrage auch nicht. katastrophal!!
bin gespannt ob irgendwann was kommt. werde den betrag in kürze über visa zurückfordern. ich fürchte betrug
17. juli. ich warte immernoch. nichzs geschieht kundendienst nochmals mehfach angeschrieben. nichts!

"Neue Lightweight Jacke Flecken"

Meine neu gekaufte Lightweight Barbour Jacke wies keine 3 Wochen nach dem Kauf und dem ersten Regen weiße Flecken auf. Darauf hin musste ich sie einschicken und 3 Wochen auf neues Wachsen und Rücksendung meiner Jacke warten. Nach dem nächsten Regen hat sie wieder knicke und helle Flecken wie Stockflecken. Die Begründung von Barbour diesmal. Das ist halt so keine Kulanz nix. Ach ja bei einer knapp 300€ teuren Jacke die keine 3x getragen wurde und aussieht als wäre sie Jahre alt! Pfui… ich nie wieder!

"Awful"

Awful. Purchased shoes for £100 and they split within months. I contacted Barbour who said that as I’d lost the receipt there was nothing they could do. I have the box with all the codes on and the shoes I appear almost new - except for the huge split. Clearly manufacturing issue - would never buy Barbour again.