"Hacked off with Customer Service"

I spent ages trying to find the right coat, and eventually decided on a Barbour San Jorge. So far so good. But then the cuff split due to a manufacturing defect. I contacted Barbour and they said they no longer have stock of that item, but offered me an £8.80 refund (insulting - that wouldn't have covered the cost of the repair). I declined, so then they offered me £137 to choose an alternative, which seemed like a good offer. However, all the jackets in that price range were 'horsey' designs and I was specifically after a 'biker' design.
I then found a jacket (Avalon) that was almost identical to my original San Jorge. It was advertised on the House of Fraser website for £139 (but inexplicably the same jacket was on the Barbour website for £199?). I emailed Barbour and asked if I could pay the £2.00 difference from the £137 they offered me and the £139 I had seen online.
They emailed back and told me they don't price match. So, I ended up having to pay an extra £60 to get a jacket that was almost identical to my original one, and many emails to and fro.
I packaged up my defective San Jorge (irritated because I was also losing the money I had spent on Nik-waxing it) and trudged to the Post Office.
A week later, my replacement jacket arrived. Except it wasn't my replacement jacket. It was a totally different jacket.
I contacted Barbour customer support AGAIN, and explained that it was the wrong jacket. They replied, and sent me a returns label. So yet again, I am scrabbling around for packing materials, and have another trudge to the Post Office.
My biggest bugbear in this whole saga is that Barbour were the ones who supplied me with a defective item, and yet I am the one who is out of pocket (paying extra for a replacement, loss of Nikwax treatment), all the lost time trying to sort it out with emails back and forth, and then having to trudge to the Post Office twice.
Barbour - if you've cocked up, at least have the decency to own it, and do everything possible to rectify it without making the customer's life a right pain.

"Ich habe mir im Dezember 2022 einen…"

Ich habe mir im Dezember 2022 einen Barbour Winter Steppmantel gekauft. Zuerst war ich begeistert da er wirklich bequem ist und warm hält. Ich denke man kann erwarten das Wintermäntel in dieser Preiskategorie Feuchtigkeit fern halten. Nach ein paar Schneeflocken hatte ich bereits feuchte Schultern. Sehr enttäuschend, ärgerlich und anscheinend keine gute Qualität wenn so schnell die Schultern feucht werden.

"Excellent job and great customer service"

I have just got my Border coat back from a service.
Superb job, coat looks the same as when I bought it over 30 years ago.
Just shows what continued family ownership can do !

"I would not but a Barbour coat again"

I would not but a Barbour waxed jacket again. It is a dust magnet and makes it look like a cheap pair of jeans. I was advised to wear it more but this made no difference. On a positive note I changed the size without issue and was refunded swiftly.

"Product is excellent BUT...."

Product is excellent, return is easy, but refund service is terrible. It is now nearly 2 months still waiting for the final amount. Total headache. I will buy Barbour product but not through their online shop. I used John Lewis and my refund was in my account 3 days after it was confirmed.

"Amazing Customer Service"

I had to call Barbour as I had a faulty quilted coat.
Lynne and another member of the Barbour Customer Service Team have been so helpful on all 3 occasions that I have called. I can't fault them at all.
Although I am very disappointed that my coat has now been discontinued they have agreed to send me a replacement. I can't thank them enough as this was a special present.

"☆☆☆☆☆"

Es war ein vorbildlicher Kundenservice ☆☆☆☆☆ Meine Barbour International (Steve McQueen Bikerjacket) ist qualitativ hervorragend.

"I have a jacket from them bought by my…"

I have a jacket from them bought by my girlfriend, and I love it. All my friends asked me about it.

I'm planning to buy more soon!

"I've seen reviews slagging of barbour…"

I've seen reviews slagging of barbour customer service, but in my case they were very helpfull. I purchased chelsea type Barbour wellingtons that split,(ok they should not split) so I contacted Barbour customer service, sent all infomation with pictures they requested. The boots were replaced with a pair of my choice. I would give 5 stars, but the boots split, for service and help.

"Poor quality and poor customer service"

I am a dog walker who relies on quality wet weather gear. Having been a loyal customer for many years I can no longer support this company. They are now just glorified fashion items and not fit for everyday use. Within a year my jacket showed signs of wear with many holes in the sleeves and other high wear areas. My last one lasted 10 years this didn't last a year. Barbour reluctantly agreed to ' repair it' replacing a panel on each sleeve which did not match the original. To be fair once it had worn in after a few months the colours matched better but again you can still tell. However within another year or so the holes have reappeared. Barbour told me after the first repair I would have to pay for any subsequent repairs as it was now outside their warranty period. You don't expect a 300 pounds jacket to last less than a year. It gets little used during the warmer months so is used less than 6 months a year. If you just want a nice looking jacket for the odd walk it will be fine but they're no longer the heavy duty work horses they once where. Now sadly just a poor imitation.