"Poor product quality even worse customer service"

This review is not so much about the website but the quality of the jackets.

I bought my first Barbour coloured in Red a few months ago, I thought this jacket would last me years. Throughout the course of the next few months the jacket started to take on of a black dye stain all over the outside and ended up looking so grubby I cannot be worn. As I haven't worn the jacket too much, I know that this is some sort of issue with the jacket and not through any fault of my own. It is quite clear that the stain is a dye like substance and not general dirt/muck. I sent the jacket back to Barbour and what has ensued as just been a stress/ waste of time with them taking absolutely no liability for the fault, accusing me of getting some sort of grime on the jacket and it was even suggesting I had possibly had the jacket re-waxed and that was what was wrong with it! After 4 months of wear!! Absolutely awful product quality and the customer service is even worse. Now i'm left with a £250 jacket, 5 months old and cannot be worn.

Do not waste your money on a Barbour jacket.

"Not next day postage if you order one Friday!"

Paid £9.95 before 3 pm for next day postage on a Friday, well next day is not a Saturday as you would expect! Especially if your paying that much money for it! no it's a Monday with this company! When I phoned up they said it clearly states it on the website. It does in small print if read the delivery and returns section,but the next day delivery if you Oder before 3 pm is advertised in big bold print which is why I used them.
Beware shoppers don't get caught out like I did, just warning people.

"unhappy with repair service"

Be very careful when using this service as the website form is misleading-I ended up paying considerably more.Quite surprised-love the clothes but customer service doesn't compare to,for instance,Boden.

"Quality?"

I was bought 'Barbour ' boots as a gift. I used them for wet weather dog walking. What a waste of money. Within a month the stitching had split in the lining of one and the outer material caused a nasty bleeding blister on my heel so I always had to wear two pairs of socks . This week one of the boots split across the instep and I have stuck 'duck tape ' across as a temporary seal. I emailed Barbour and had a quick polite reply. Did I receive a suggestion to take them into a store or post them back? No photo evidence and a receipt needed. They were a gift so I fell at the first hurdle. I shall go back to buying cheap, hard wearing boots at an agricultural supply company. They last 10 years. Barbour boots are obviously meant just for posing in.

"Great company to deal with!"

Excellent service! Excellent staff!

"Change your courier"

I have no idea what the product itself is like because I am still waiting for it to arrive. The reason I'm still waiting for it to arrive is because DPD, the courier Barbour use are an absolute joke. A few days ago, when the parcel was supposed to be delivered, we waited in all day, only to receive a text late that evening saying they had tried to deliver our parcel but no one was in! They said they left a calling card: they didn't. At no point did they try and contact us, despite having our mobile number. We rearranged delivery for the next day and the exact same turn of events happened. It's funny that we have never experienced any issues with any other courier in the past. And if, on the rare occasion someone has been unable to locate our house, they have called, and we have given them directions. And, unsurprisingly, our parcel has been delivered. I will not be buying from any company who use DPD as their courier in future.

"Great Winter Jacket"

Great winter jacket for at the farm and feels snug.

"Great service in store"

Whenever I am back in my home City of Newcastle upon Tyne. I always try to pay a visit to Barbour store. They have great variety clothing and the staff are so friendly and helpful and are always willing to go out of there way to find when new events, stock and advice on which clothes looks fashionable. I have recommended the Barbour store to all of friends and family. Thank you for great service and keep up the great work and customer care .

"Well done! Great Customer Experience"

Earlier this year I bought a couple of pairs of Barbour shoes (which are excellent, but not the subject of this review).

After many months of daily wear; the laces were wearing out. I've tried to source some new ones near where I live and from the store where I bought the shoes - no result from either . So, I contacted Barbour - "No problem sir; what colour were the shoes". I told the nice lady; who found some; popped them in the post - and they arrived 2 working days later. Well done