"Terrible customer service"

After disappointing service with delivery times, Barbour customer service has let me down by not processing my refund after 10 days. This is after receiving a call and confirming that I want a refund. Really let down by a British icon, no excuses for terrible customer service.

"Customer service."

Shocking customer service.
Sent my coat off for repair. They had my coat for 6 weeks and then sent it back to someone else’s address. I’ve sent them several emails and also messaged them on social media but no response.
I’ve spent a lot of money on a coat and now it’s lost.
Barbour please sort asap


Barbour have now contacted me and the issue has been resolved.
Thanks for the call back

"Disappointed in Barobour"

Stopped at a local Orvis store to look at Barbour waxed coats…..limited selection right off the bat….maybe the time of year. I couldn't commit. On 2nd visit, I selected the Ashby as it fit me the best….I’m on the slim side. They didn’t have it in olive (most popular color) so they had to order it. Told it would be 4-5 days via FEDEX…..received the coat 4 days later. Took it out of the box and tried it on…fit perfectly. Then I noticed it was made in Moldova. On inspection I noticed that there were several threads that had pierced the tartan flannel from the back side of the flannel and then back through again…sort of like they were trying to fasten buttons on the flannel….but without the buttons. I don’t know how they stitch the flannel to the back shell of the coat, but they missed and it was unacceptable. I also noticed that the stitching along the zipper was not symmetric side-to-side. On one side, the stitching overshot the two pieces of fabric being stitched…..that’s when I stopped inspecting the coat. I wish I had taken pictures to share with you all. I called an actual Barbour store and was told that Barbour only makes the “classics” in the UK. Everything else they sell is made elsewhere. I returned the coat within 2 hours of receiving it. During my first two visits to the store, the salesperson had told me “it’s an investment.” No wonder Barbour celebrates their repair shops so. If I buy a waxed coat, it will not be a Barbour. Buyer’s beware.

"High quality"

High quality, sustainable timeless fashion.

"I had a product returns issue which was…"

I had a product returns issue which was handled in a very timely and efficient manner by Barbour and because of this I will very likely purchase more goods from them in due course - no complaints from me.

"Purchased a collar for my dog for …"

Purchased a collar for my dog for Christmas to replace one he has worn without any issues for 3 years. Went for a walk and when we returned the collar was missing. I know it was put on correctly so obviously there was a fault with it. The walk was approx 5 miles and although we have searched as much as we can the collar is missing. Barbour wont even consider replacing it because I cant return the faulty one. Cost me over £30 as had to purchase another collar (Not Barbour!) and pay for a new id tag as this was on the faulty collar. So for the sake of £20 they have lost what i would consider a loyal customer.

"Very unorganised company!"

Ordered a pair of boots for my wife on the 3rd December 2017, I checked my emails for confirmation which I received and all I had to do was to wait for a dispatched email which never happened so on 12th December I phoned Barbour customer service and the lady said they had a stock problem but said I would receive them before Christmas. I waited until the 19th and emailed customer service about my issue to which they replied to me on the 21st to say they had none left in stock but they would send me a complimentary scarf for my troubles which again has not arrived. I have never dealt with such an badly run unorganised company it's horrendous. Stay well clear!!!

"I purchased a pair of Barbour shoes …"

I purchased a pair of Barbour shoes from a Barbour authorized retailer a month ago and wore them carefully on just a few occasions. The soles started to come off within a month, I emailed Barbour (since it's their product) with a picture attached and they replied with a standard "we take your comments into consideration", but there's nothing they can do. They have to take responsibility for their own products, but they don't care. Avoid; Barbour is a waste of money and they won't do anything to retain customers.

"Second order now."

Second order now.

Standard delivery = next day.

Great service, lovely packaging and a definite case of 'you get what you pay for' in terms of very good material quality.

"Ordered a Barbour waxed jacket as a …"

Ordered a Barbour waxed jacket as a gift for my wife. Fast free delivery. Jacket went down a treat. Well done.