"Great customer services/returns"

Had to swap a shirt for brother in law. They were swift, kind and offered a gift card asap. Would recommend their customer services

"A company that really stands behind its product."

I've purchased a number of Barbour items over the last few years and the standard of product quality has been excellent. On the one occasion recently that I found a fault with one of my items (a pair of Chelsea Boots), Robin in Barbour's customer service team could not have been more helpful and resolved the situation for me in double quick time. I can't recommend this company enough.

"I used to really appreciate the quality…"

I used to really appreciate the quality of Barbour but its not the company it used to be - the quality of the jackets (especially Beaufort) became dramatically poor (no YKK zippers anymore, poor materials, poor workmanship etc.)! It´s not only a sad but annoying fact!

"Bad customer service"

Ordered online. The shipping company left package outside my house from where it was stolen. Phoned Barbour, not their problem and the shipping company blamed me, so I’m out of pocket. Lousy customer service.

"Excellent cutomer service"

Excellent cutomer service - I left my son's Barbour and my own too at the Bicester Village Barbour shop and both of our coats were like new when I collected them on Thursday - really good quality repairs too

"Awful customer service"

Awful, awful customer service!!
I bought a quilted jacket, wore it 3 times and the poppers came off. Contacted them to return it- instantly they made me aware I can't have a refund........
They received my coat back and admitted the manufacturing fault. Still cannot get a refund due to the tags not being on and they cannot resell-IT IS FAULTY!! They offered me to swap for another coat, but I don't want to make do with another coat that is not my first choice and what if the same happens again?!
Still in debates with them and have contacted my credit card company who have passed this onto the dispute team.
No way am I buying anything from Barbour again. You would think their customer service would be first class when you discover faulty goods!

"Barbour Shop, Grand Central, Birmingham"

Barbour Shop, Grand Central, Birmingham.

Staff were more interested in having a chat than helping me. I wasn’t approached in 20 mins of browsing an otherwise empty store.

"Pretty poor for such a big company"

Pretty poor for such a big company, sold me something that wasnt in stock, told me they'd give me 15% discount as i clearly need to replace the item they sold me, still waiting, long waits on the phone, no clarity on dispatch dates, 6 days ago i placed the order, still no sign of them shipping it, unacceptable

"By far the best waxed jacket"

I own 2 Barbour International jackets. One I have had for 5 years and a new jacket I have had for just 1 month. Absolutely love these jackets. Great fit, warm dry and stylish. Can’t recommend enough.

"Moisture goes straight through this waxed jacket"

I purchased a winter weight waxed jacket in the summer ready for winter use. Today it was 8C and a light mist coming in from the sea, but no rain. After about a mile I could feel my arms damp, and when I went indoors to check, my jumper was damp and the lining of the sleeves soaking wet! My walking trousers were bone dry, but the waxed jacket had simply soaked up the moisture from the air (it was not raining). I have emailed customer care but all I can say is, this is £250 of junk. It is clear there is no wax coating on the supposed waxed jacket. A previous Barbour used to get water droplets on it if the jacket got wet.

I called Barbour and they are clearly aware of this problem. They said it is the nylon sleeve lining, and told me it would cost me £35 to have the nylon replaced with cotton. As this is new, I refused point blank to pay, so they then offered to send me a prepaid bag for a free repair.

I have worn this jacket a number of times and this is the first time this has happened. I layer my clothes so had a thin long sleeved T-shirt which had dry sleeves when I removed the coat, but the thin jumper I had on top had damp sleeves. The sleeve lining of the jacket was so wet I had to turn the sleeves inside out to dry them. Barbour say it is because the sleeves can’t breathe. Why manufacture such a useless outdoor coat? It was a cold day and I certainly wasn’t warm in it. Time will tell if lining replacement solves the problem, but a quick google revealed this is a common problem with Barbour jackets.