"I bought a Barbour coat for 279 pounds…"

I bought a Barbour coat for 279 pounds about 6 weeks ago. I have worn it probably less than 12 times. The rubber yellow Barbour label on outside of jacket left arm is starting to fall off already. Also every time I wear my crossover shoulderbag and take the bag off the fur trim on the hood partially disconnects, and I have to reattach it every time. Given this is my first Barbour purchase I'm shocked at the poor quality of the coat. You would get better quality in primark, genuinely. Given the reviews here I don't know if I can be bothered with the hassle of trying to get it repaired or replaced given it'll probably just cost me more money and I'll also be without a winter coat for a period of time. Will never be buying Barbour again, shocking quality.

"Faulty wax jacket replace with Brand new"

Sent my faulty wax jacket back, thread started peeling away in 2 areas of the coat. I had the coat for less than a year. Hardly wore it outside. Coat had loss it Wax, which staff had identified therefore under 12 month warranty replaced it with a brandnew. Therefore it’s only fear I give a true honest outcome!!

"Less than two years ago bought a blue…"

Less than two years ago bought a blue Barbour jacket with 'liberty' fabric trim. Looked nice to start with but now it's as if it's rubbed away in places with holes all over, they are saying they want to see it and there will be a charge for reproofing (that I haven't even asked for) and repair !!! Repair of their shoddy unsuitable lining material that's like tissue paper and that I'll have to pay for as the coat is only guaranteed for a year, even though it was bought from old house of Fraser with two year guarantee but new house of Fraser won't honour - shoddy !

"Great service"

I have several Barbour garments (jackets, hats, gloves etc.) and they're all great so I am not sure whey they have such a poor rating here. I recently sent them my beloved Beaufort jacket to lengthen the ridiculously short sleeves (only complain I have about this fabulous jacket) and got excellent service and comms by Barbour Customer Care, the job was done well and delivery one week before the stated time. Only issue - not living in the UK - I had to pay 15 euro postage, another 15 return postage, and another 15 for the bank transfer payment (they don't take Paypal). So 45 euro extras for a 25 euro job (!) which is not their fault.

"Had an issue with some wellies which…"

Excellent customer service.

Had an issue with some wellies which started to leak. Customer service team responded quickly to my query and arranged for a pre paid bag to be sent out so they could inspect the wellies. They then sent a new replacement pair within a few days.

"I have always liked Barbour but I’m forever put off after this experience"

I have always liked Barbour - I love the outdoors and I love British style

I and the family own quite a few items of Barbour clothing

I bought a coat in July, a Barbour International waterproof - I love the coat with a passion and have worn it maybe 20 times over the summer

At the price. and given the outdoor brand, I expect to be able to use the coat outdoors. I have owned many North Face coats and this Barbour was almost a light summer version of that type of coat.......... Right?

Anyway, it’s started to bobble in some areas - this cannot be normal for an outdoor jacket - a bobbling waterproof jacket? A jacket that should be hard wearing for outdoor use? Right? I thought I’d better investigate

I got in touch with Barbour, I sent the coat back for them to look at and the response I have just received to my amazement is that I must have rubbed the coat against something to cause the bobbling - I.e, I Might have used the coat outdoors???!! It’s my fault!!!!??? Nothing to do with using rubbish inappropriate material for an outdoor coat?!

The best thing was I didn’t ask for a refund, the reason I got in touch with Barbour direct was that I was convinced there must be something wrong with the material and they would just agree to replace it - after 4 months of weekend use!?!?!?!??

Anyway, I’ve learned my lesson here, not the brand they seem to be and certainly no where near the type of service one would expect from a classic British brand - if you want an outdoor coat, go to North Face/Jack Wolfskin/Patagonia - do not be fooled by the facade of Barbour

Thanks Barbour before I spend any more money with you

"Top class customer care team"

Received 5 star treatment from the Customer Care Team from my initial email concerning my faulty jacket filling through to a satisfactory resolution.
Speedy response, professional and full understanding of the issue from all concerned. Thank you Barbour

"Very poor customer service!"

Very poor customer service. Had to raise PayPal case to get refund of item returned. One of the worst online shopping experiences I've had. Shame as the products are usually good! Do not buy direct!

"Me and my sister brought a Barbour…"

Me and my sister brought a Barbour jacket as we have started to live on a narrowboat. Today it rained all day and by the time we took our jackets off we was absolutely soaked through both our jumpers was ringing wet. Please don't tell me to wax them as they were brand new 😞

"Wrong boots in the box."

I ordered some Barbour Umber boots online and had them delivered to the Covent Garden store for collection. I traveled from Surrey to pick them up. On arrival the assistant ripped open the packaging so I could try them on,the box had Umber written on it, but had Hickory style inside the box. I explained I didn’t want them as they where not what I ordered. She told me they couldn’t return them even though they where wrong. I had to take them home and return them myself for a refund. Very poor customer service with no apologies. DONT ORDER ONLINE.