"poor quality material, will not last"

I bought my 1st Barbour coat expecting high quality and durability. After 3 winters of light use the lining is splitting and numerous holes are appearing on seams and folds - the material is prematurely wearing through. I felt Barbour would appreciate my custom and offer a solution but no - they claim I have not maintained it and will not repair or replace. These coats are not value for money - think carefully before buying one!

"Customer Services doing nothing for Barbour's reputation…"

Really disappointed with delivery times & customer service. Ordered shirts on the 24/11. As I write this it is now 29/11 and my account page just keeps on saying "Processing". I rang customer services to get a clearer idea of when I could expect my items but have been told on 3 occasions over 2 days that they are awaiting an update from the warehouse. Barbour have had my money from the 24th and I still have nothing to show for it. I would expect more from such a reputable brand. Barbour's customer service is doing nothing for their reputation.

"Duped by a fake heel!"

Duped by a fake heel!
I purchased a pair of black Barbour Readhead Chukka boots in August this year. After about a month or two I noticed that the heel which appeared to be made up of layers of leather was in fact just a solid plastic heel with just a transfer mimicking real layers. Needless to say after this time the transfer was wearing off both boots due to normal wear and tear. To be fair, since then I have returned them to the store and have recieved a full refund. Although initially the sales adviser was trying to defend the poor quality by saying lots of shoes are made like this. That maybe the case, but when the label is Barbour and I had paid £125.00 I expect a lot lot more!

"I have had"

I have had
a Barbour wax Gilet for over 15 years..........well made and done it's job.,... great piece of outdoor kit.................bought another one not long ago and dear me, what a contrast..........the zip is 2/3rds smaller than the one on my original one and I couldn't make it zip up, except when I wasn't wearing it!!!!!..........have sent it back to the supplier for a refund..............watch this post.......Barbour.......if you monitor these reviews......take note.........you have a problem here.......don't sacrifice your old reputation for badly made, money saving, profit increase rap with a capital C

"What a dissapointment."

I purchased a jacket from the Livingston store for £153. I have purchased Barbour my whole life and could not believe the poor level of customer service I received. The purchase took place on the 08.09.18. On wearing the jacket for the first time I noticed that the zip was coming undone from the bottom. I re-fastened the zip several times but over the space of 30mins it would come loose. I contacted customer service and they instructed me to return the jacket to the original store even though there were other stores much closer to me. I phoned the store to discus the issue with the manager who in my opinion was far too quick to blame me for breaking the zip. I asked him to check the store stock for an exchange but he simply said that if the zip was not faulty then he would not be exchanging it. I returned with the jacket on the 22.09.18. The manager examined the coat and said the zip was fine. When I explained that it was OK to fasten but came free very quickly he started to preach the returns policy and that I was not entitled to an exchange. By now I am completely mystified as to why Barbour were taking this approach. After trying to explain the problem several times, he quickly changed tack quoting that the labels had been removed and this was a mistake as now it could not be returned as it was not complete. I explained that I did wear the coat and to do so I needed to remove the labels, he said the labels should be left on until you are completely satisfied. It was at this point I just knew this was not a battle I wanted to fight anymore and had fallen out of love with the jacket. I put the jacket back into the bag and left the store. I am not blaming the manager as I am sure he was just going by the Barbour rule book. Well done guys you won this battle but you will loose the war. I ended up having the zip replaced and have given the jacket to charity. Where is Barbours customer service? I have purchased Barbour my whole adult life but no more.

"They deserve a zero"

Total joke. I requested a response from them regarding a quality issue with one of their jackets. They've completely ignored my original email, plus the reminder email. Not even an acknowledgement of receipt. They're definitely not the Company I remember as being superb quality with a brilliant aftercare service. Sign of the times maybe. Anyway, total rubbish. For doing nothing, they surely deserve a zero.

"I have bought now various items"

I have bought now various items from Barbour and had a very bad experience with all the items. First I bought the dept B jacket and although was very pleased for the first six months then noticed that the edges of the jacket and arm material was wearing thin very quickly. For a company that stays its clothing is for life and for everyday hard work use (I was wearing it to and from my office!) this was obviously not the case for a £400 jacket! Secondly I bought a pair of boots that I was told by customer services that they do not manufacture them so they were not accountable for the fact that the hooks would randomly pop off at any given time....I replaced the hooks with eye holes out of my own pocket and then the sole of one of the shoes started to come off. After various calls over the last 18 months... with only 6 months wear of the boots I gave up and decided to pay a company to glue, but was told that they were beyond repair really. Still hasn’t solved this issue but again to be told “unfortunately we don’t manufacture these so it is not down to Barbour” is just ridiculous!! Very unhappy with the customer service there.

The only good thing I ever had was on my jacket the buttons started to come off and they did send me a bag with a full replacement set of buttons...

Also I would say that the jacket I have had rewards now 3 times in the space of 18 months...it doesn’t seem that Barbour’s wax holds as well as others. I ended up buying another branded wax that has lasted twice as long!

"I only brought a hood from here but I…"

I only brought a hood from here but I had no problems, I brought the jacket elsewhere as it was cheaper.


I didn’t have any issues here, but if I was to buy clothing I’d have to go to the shop.

"Charged twice for nothing!"

I ordered a hat, and was charged twice, each charge greater than what was stated on the site. After complaining and asked to patiently wait for a correction to be made the tracking site went down. Five weeks later I have not been reimbursed, and the tracking "fix" that was given to me tracked a package to the wrong address. So I've paid more than twice the amount for the hat and have received absolutely nothing but a headache.

"I just bought a second waterproof…"

I just bought a second waterproof jacket from them and the quality is awful. Stitching is poor, the zipper after a month needs to be changed. There are much better products like Filson. The style may not be as fancy but the quality is outstanding