"Customer Care - NOT"

My 87 year old mother bought a padded lightweight jacket but she has been unable to wear it because the zip is "temperamental" and even I have trouble fastening it. I sent it back to Barbour at great expense (insured because it wasn't cheap) and it winged back to me without even a compliment slip with their customer service review of the product - nothing! I will not be buying a Barbour product again in a hurry.

"Poor quality..."

Poor quality material, workmanship and finish. Poor aftersales service. Wont be buying again. Decades old loyalty has come to an end.

"Barbour’s quality checking is lacking"

Bought a pair of boots for the winter. Paid over £150, so not cheap. Looked great. But after just 3 wears, the rubber heels on both shoes started to come off. Had to glue them back on. Also the studs on the top of the heel near the Achilles came off a couple of wears later. Then the eyelets for the laces started to fray. Poor quality all round, and when I raised the issue with Barbour, they didn’t seem too interested.

"Ashby jacket sleeves"

Cheap lining, the sleeves get full of condensation. When contacting customer service they said this isn’t a manufacturing fault and that they can replace the plastic lining with cotton for a fee of 35 pounds. Going to pay for the replacement but won’t ever be shopping at Barbour again.

Don’t bother buying the Ashby.

"Grateful thanks to Ella & Nil"

When buying high end products, I much prefer to go into the shop and try things on and get the feedback of the staff. I had my heart set on a different jacket from the one I eventually bought and I guess I could have ordered it online but I have nothing but praise for both Nil & Ella at the Covent Gdn store. I visited last Thursday and took my hat off to them in terms of their professionalism and the way they were patient when I kept changing my mind on the size. I would like to extend my thanks to them in the hope that management can also acknowledge them too. In this day and age, people are often short on praise and big on complaints. Attending to members of the public can't be easy but Ella & Nil make it look easy and enjoyable.

"Zip failed quality is appalling on Zips…"

Zip failed quality is appalling on Zips - CS said nothing wrong with it and sent it back. Avoid at all costs

"I own many barbour products and never…"

I own many barbour products and never had any issues with coats luggage and qaulity hasnt changed in the slightest i use a bedale wax everyday and thorne wax bag everyday and never had a problem and these two have had heavey use over past 2 years not a mark on either also barbour repairs and rewaxing is always worth doing as my old duke been rewaxed once before

"Don't buy the waxed jacket- horrific quality"

I have a Barbour Int. waxed cotton jacket that cost £250...that I have only managed to wear 6 or 7 times because of it's poor material. Even in the coolest of temperatures, you end up drenched because it doesn't breathe! I don't know what type of cheap non-breathable material they lined it with, but it's not worth the high price tag! For this price and the International line, one expects quality- which this isn't. This is a massive design flaw that needs to be fixed and anyone unfortunate enough to purchase this jacket should be reimbursed...anyone considering buying it should save their money.

"Quality used to be great but had Donne…"

Quality used to be great but had Donne hill last few years

"Slightly confused with how many bad…"

Slightly confused with how many bad reviews on here - Barbour items that I’ve had have all been pretty good!