"Barbour jacket dissapointment"

I am contacting from İzmir, Turkey and i would like to make an enquiry about my barbour border jacket i have which showed some signs of zip deterioration from its cord and puller mainly. I cannot show this to any barbour retailer in Turkey because i was a gift for me from Dublin and honestly no one knows what to do. I feel very dissapointed with this case because i have many jackets from Barbour from International to quilted etc.. but this Border jacket cannot be used because of this faulty zipper in 2 years. All i want is a customer care from you guysa and asap resolution to be honest because Barbours quality and legacy should not let me down as a customer internationally.I need a change of product primarily!
Thanx for the concern,
Cheers.

"Buy Barbour? Never again."

After four months occasional use the stitching and fabric on one of the pockets of my £220 Barbour jacket gave way. Just not the same quality as one used to get from the company in years gone by (I had a Barbour coat in the 70s which was bombproof). Will never buy another Barbour product unless they improve their quality. Not holding my breath.

"Manager extremely rude"

Manager extremely rude. I was not told I could not get a refund on some unwearable wellington boots. I'm now left out of pocket with a pair of rubbish quality boots.

"Wellies - great customer service"

I contacted them through their website as my 2 year old Barbour wellies had split down the side (on the criss-cross pattern). I wear these nearly every day as they're so comfortable, so needed some asap. Didn't expect them to last just 2 years. I received a reply swiftly and after some email correspondence and photos to prove the split, I sent my wellies to them in a pre-paid bag provided by them. I have just ordered new wellies through Customer Services, foc. I am impressed by their customer service and would recommend them again.

"RECEIVED A MISSHAPEN STEVE MCQUEENS…"

RECEIVED A MISSHAPEN STEVE MCQUEENS BOMBER JACKET MATERIAL AT THE BACK LOOKED STRETCHED - WAS STICKING OUT WHEN I WORE IT. YOU TUBED A VIDEO OF IT AND THE GUY IN YOU TUBE OPENED A GREEN CLASSY LOOKING BOX. MINE CAME IN A PLASTIC CLEAR BAG. JACKET WAS RETURNED

"Unwearable Barbour"

I bought a really expensive warm and waterproof Parka last season. It has turned out to be unwearable. I looked around for a long time for one and chose Barbour for the brand quality. I was wrong!! The Barbour was extremely heavy and almost unwearable for long periods of time when you need to be outdoors In today’s market so many companies are looking at the technical aspects of jackets - weight plus performance comes high on the list . Unfortunately NOT with Barbour . When I brought this up with customer services they sent me a condescending email about hoping I could find one of their jackets that suited me in the future . I got back to them again but still no joy. I am now £275 worse off!
I have bought many things form this company in the past but will no more ! Their customer service leave much to be desired. They need to be more up to date with the their production of outdoor garments. Take a leaf from Finisterre’s book who gave my friend a refund because that jacket wasn’t breathable enough!!! They obviously care about their customers . Surely a company like this should be thinking about the PERFORMANCE AND WEARABILITY . Is that not what jackets are for ?? Very disappointed . Don’t buy Barbour !!

"I bought one of their £260 jackets"

I bought one of their £260 jackets, the inner sleeves are made of a cheap nylon material, each time I wear it my arms get soaked from condensation on the inside. I rang them up and they said to change the inner sleeve material to one which works would cost me a further £45. This really is Disgraceful design and customer service. Don't buy their jackets.

"lied about final price of repair and ETA"

in the shop they said 3 weeks for repairs and rewax for £60
i call the customer service after 3 weeks as i didnt receive any confirmation nor my jacket and turns out it's gonna take 2 months for £90
never again.

"Thought this was a quality company, not anymore."

Contacted them by email twice about the satchel I bought in Boston and whether they would replace the grommet that fell off soon after purchase. This bag was to replace the one I purchased 15 years earlier and took with me on the subway to and from work everyday.
I never received a response. Even when I called the store about it they put me on hold for 15 minutes only to tell me to email the company.
There are many choices out there for quality goods, Barbour may once have got in that category, but not anymore. Go somewhere else.

"Poor return service and after sales."

Returns service is diabolicle. I sent a return after 3 days, it got to them. 10 days later they have confirmed they have recived my return but they still won't email me confirmation and a refund. They just keep saying after 14 days, after 14 days. 'Why even when they know its been returned and booked on there system because they can see it, do they still not send an email confirmation. Its not like there products are cheap and i'm sat out of pocket. They dont want to help they just say, after 14 days.