"Pessimi"

La mia esperienza: Acquisto sul sito a metà febbraio, ordine non ancora recapitato a fine mese. Nessuna informazione o spiegazione a riguardo. Unica risposta è quella di verificare con il tracking lo stato di spedizione, peccato che il numero di tracking non sia attivo. Il loro servizio clienti è praticamente sempre irraggiungibile o inconcludente, per via telefonica (per altro orari che non corrispondono a quelli riportati sul sito) tanto quanto via mail. In sintesi indegni, per il costo e la qualità che vantano di avere i loro capi.
Il mio consiglio: se proprio dovete acquistare, NON acquistate online.

"qualità scadente e prezzi alti"

qualità piuttosto scadente, prodotti fatti in cina o simili e si vede, di alto livello ci sono rimasti solo i prezzi, acquistavo sempre le loro polo dopo ma ora due/tre lavaggi cominciano a scolorire, il giaccone classico non è più come una volta, scolorisce subito anch'esso e non sto parlando del naturale invecchiamento, oltre al fatto che pesa una tonnellata...la qualità di una volta pure qui ormai è un ricordo...ho acquistato sul loro sito e avendo bisogno di assistenza per un reso non risponde nessuno nè al telefono nè alle email...

"Outstanding customer service from Joe"

Outstanding customer service from Joe. At Barbour. Had an issue with an old jacket that had been repaired incorrectly and this was immediately replaced with a brand new jacket and an apology.

Adrian

"J’ai acheté une veste cardigan BARBOUR…"

J’ai acheté une veste cardigan BARBOUR 170€ en laine.Je mes suis aperçu malheureusement après mon achat que la veste a été fabriqué en CHINE !!!! Et a peine un mois elle commence a s’abîmer avec des bouloches . JE DÉCONSEILLE FORTEMENT CETTE MARQUE

"Excellent service"

Have seen negative reviews, but my own experience has been exceptional. Sadly, have had to return several purchases for the only reason they came up very big and sizes no smaller than a 10. Refunds have been almost instant, and friendly helpful service. Great company and am hoping they will perhaps begin manufacturing in petite sizes.

"Ridge wellington boots - I had a problem with the insoles…"

I had a problem with the insoles sliding to the back of the wellington boot heel area. Barbour was contacted (via Charlies customer care) and I was advised that the insoles are not stuck in place. This happened to me after a couple of days wearing the boots. It was somewhat frustrating as I would have to stop regularly to reposition the insoles. To hopefully resolve this issue I have now stuck some duct tape to the bottom of the insoles.

"Crap Barbour Shoes"

Crap Barbour Shoes

Expensive Leather shoes bought at John Lewis, appalling quality split completely from the sole. been wore about a dozen times!

"I’ve been a buyer of Barbour coats for…"

I’ve been a buyer of Barbour coats for over a decade. I got a jacket from Flannels in the Alta style, which degraded extremely quickly (unlike anything else from the brand before). Despite this, Barbour assisted even when flannels wouldn’t. They offered me the chance to pick another coat up to the same value, and replaced it for me. I am so thrilled. I’ll continue to be a customer for life

"Excellent quality product and good delivery"

Excellent quality product and for once (seems to be a rarity these days) using a delivery company capable of following delivery instructions!

" Slippers are rubber clad junk."

The wife bought me some official slippers from flannels for Christmas size 10 and now the soles are literally splitting around the edges and at £50 I think Barbour products have seriously become absolute cheap tat junk.............They are not the same quality anymore avoid like the plague.