"Returns process very slow "

I have 2 waxed jackets which I love, as all my family do with theirs. I thought I’d try a jumper so bought one online. It didn’t suit me so I looked to return it. This is where Barbour lets itself and its premium brand association down. Return was free with “in-post” but took 7 days to get the confirmation email, which went on to say a refund would be issued within 14 days. That’s potentially 21 days from return to refund which I don’t think is acceptable, given the value of the items. Do better Barbour.

"Customer service unhelpful with wellie fault"

Barbour wellies after minimal use have significant cracks in the outer layer on the sides of both wellies, making them leak - obviously not ideal for wellies!

When I reached out to customer service, they offered 10% off.. I expect that if wellies have a fault that makes them no longer fit for purpose, Barbour should rectify the issue at least with a replacement.

Disappointed with the outcome as a family member has a pair of wellies from another brand which have offered a replacement when there has been an issue.

"Barbour Shooting Breeks - AVOID"

Barbour Shooting Breeks. The clasp is prone to failure and after the first pair were returned after one use, the 2nd is failing after about 20 days use and for 199 it’s not on. The clasp is not rigorous enough for country pursuits crossing fences etc. perhaps more suited to the office. A large button would be more appropriate with a strong thread.

Barbour made me fill out a claims report 2 times only to reply ‘…we can’t offer a repair service or warranty’. Musto on the other hand and perhaps others will offer lifetime repair.

They are just not what they used to be.

"Quality gone downhill"

I feel, sadly, that the quality of Barbour clothing has gone downhill. I bought my husband a pair of slippers and in a short space of time the inner lining has come adrift and started to pull out when he takes his foot out. I also bought him a Dunoon shirt last year that didn’t have any stiffening in the collar as they always have done. It looks untidy and cheap. I decided to try again and bought another but it is exactly the same, after calling Barbour they tell me it is a design change and they will be like this going forward. I am a longstanding customer of Barbour but I won’t be buying anything else from them.

"This is what good customer service looks like"

After a distressing and frankly dehumanising experience with DPD, Karen from customer services, you have restored my faith in humanity ❤️
Thank you

"Bewertung für Barbour Beaufort 40 Jahre mit Weste und Kapuze"

Ich habe die Barbour Beaufort Jacke im Oktober in einem Store in London gekauft und war zunächst von der Optik und dem klassischen Design begeistert. Leider entspricht die Qualität und Funktionalität der Jacke nicht meinen Erwartungen – insbesondere bei einem Preis von rund 400 €.

Das größte Problem ist, dass sich bei kälteren Temperaturen Kondensat auf der Innenseite der Ärmel bildet. Trotz des wachsartigen Außenmaterials und der robusten Verarbeitung fühlt sich die Jacke innerlich unangenehm feucht an, was die Trageerfahrung erheblich beeinträchtigt. Ich habe die Jacke bei kaltem Wetter getragen und festgestellt, dass die Kleidung, die ich darunter an hatte, vollständig nass wurde. Der Grund hierfür scheint das Polyesterinnenfutter zu sein, das wenig atmungsaktiv ist und in Kombination mit der Wachsschicht zu einem Wärmestau führt.

Ich hatte daher Kontakt mit dem Barbour-Kundendienst und erhielt folgende Antwort: Die Ärmel wurden bewusst mit einem Polyesterinnenfutter ausgestattet, um das An- und Ausziehen zu erleichtern und ein besseres Durchrutschen zu ermöglichen. Der Kundendienst erklärte außerdem, dass eine Wachsjacke grundsätzlich nicht atmungsaktiv ist, was zu einem Wärmestau und vermehrtem Schwitzen führen kann. Dieser Effekt sei nicht ausschließlich auf das Innenfutter zurückzuführen, sondern auf die Wachsschicht der Jacke selbst.

Es wurde mir angeboten, das Polyesterfutter gegen ein Baumwollfutter austauschen zu lassen – allerdings zu meinen Kosten. Dies erscheint mir in Anbetracht des hohen Preises der Jacke wenig kundenfreundlich und enttäuschend.

Insgesamt bin ich von der Barbour Beaufort Jacke enttäuscht. Das Design und die Marke haben ihren Charme, aber in Bezug auf Funktionalität und Qualität erfüllt die Jacke nicht die Erwartungen, die man für diesen Preis haben sollte. Der Wärmestau und das Kondensat im Inneren machen die Jacke bei kälteren Temperaturen untragbar, und der Kundenservice konnte keine zufriedenstellende Lösung anbieten. Leider kann ich dieses Modell daher nicht weiterempfehlen.

"An extremely happy customer !!"

I've bought jackets from Barbour before, but this time I bought my first waxed one, a Sleddale.
The order arrived the next day !
I love the look and the fit, I couldn't be happier. I had a couple of of queries regarding the maintenance of the jacket, and customer service were excellent. An extremely happy customer.

"Size guide needs improved but returns decent "

Ordered a couple of the Corbridge jackets. Fit was too tight for me, found the sizing guide on the site unhelpful to be honest. However can't argue with the quality of the jacket itself. Returns process was pretty decent too.

"POOR customer service"

Poor customer service, didn't receive package delivered to my home, DPD delivered to the post office. It is difficult me to get out as I am disabled, I told Barbour of this and nobody cared. No resolution except pick it up from the post office or it will be returned to Barbour.
Terrible way to treat customers, don't waste your hard earned money with them.

"Better than expected"

I have recently used the re wax and repair service. I can’t fault it. My coat has been returned with new sleeves, cuffs and a re wax. They even managed to remove the cat hair! I was looking to replace it this year but couldn’t find a coat with the same thickness of lining. Money well spent as looks like new. Will send my son’s next. Well done Barbour.