"Servizio clienti pessimo"

Servizio clienti pessimo, per un reso ho mandato già tre e-mail, dal sito non è possibile accedere all’area per stampare l’etichetta resi

"Overstated motif"

I have used Barbour for many years as I find the quality hardwearing and stylish. Recently I was looking to purchase a new lightweight jacket but was
disappointed to find the yellow Barbour motif too large which distracted from the quality and to my mind cheapened the look of the garment.

"No longer quality "

I have been buying Barbour for my family and dogs for decades; I have always loved the brand and it has always been a joke to friends that I always have some article of Barbour clothing on me.

However in the last year I have had 2 pairs of slippers, 2 dog collars and 1 lead, a baseball hat, a pair of jogging bottoms, full size wellingtons and a gillet that have not lasted more than a few months. Foolishly I ignored the fact the Barbour quality has gone and bought some ankle wellingtons. By the second wear the insoles on both wellingtons kept rising up, making them entirely useless. I was told to buy some glue and glue them in - something I would not expect to have to do with a cheap pair of boots!

Needless to say after decades of using Barbour I will no longer be buying their products.

" Great quality and service, with exceptional support"

I’ve shopped both in-store and online, and the service, as well as the quality of the items, has been excellent.

I’ve bought a range of garments and even used their rewaxing service for my coat, and everything has been fantastic.

More recently, I wanted to replace some wellingtons that were out of warranty. I had a question about a pair I found online, and to my surprise, instead of seizing a new sales opportunity, they replaced them free of charge.

"Impractical- pockets don’t work! "

I bought a Barbour elisha fleece size 12 - super cosy, a bit big for size but fine. Big downside is the pockets - other than a tissue you can’t put anything in without it falling out- eg phone , no zips and no inside pockets at all! . This is penny pinching on an expensive product and just terrible design from a company that’s supposed to be all about practicality and being outdoors really regret my purchase.

"Great service"

Great service, fixed the issue thoroughly and posted back in Barbour bag efficiently.

"Barbourjacke hält nicht einmal ein Jahr"

Habe vor 11 Monaten eine der leichten Wachsjacken erworben. Diese hat nun deutliche kleine Löcher und einen etwa 2,5 cm langen Riss im Gewebe an einer nicht belasteten Stelle. Auf meine freundliche Anfrage, inwieweit hier eine Regulierung auf Kulanzbasis möglich wäre, erhielt ich nur den Verweis auf den kostenpflichtigen Reparaturservice. Dies verbunden mit der Empfehlung, die Jacke einmal jährlich nachwachsen zu lassen (!).
Nundenn, eine Barbourjacke hält also einfach mal kein ganzes Jahr. Das sollte man vor dem Kauf bedenken.

"I sent my very grubby 14 year old…"

I sent my very grubby 14 year old barbour coat to be cleaned and rewaxed . Omg it's like a new coat, what a brilliant service worth every penny.

"Wanted to return a coat rung them and…"

Wanted to return a coat rung them and asked for a QR code as I don't have a printer they told me they do not l issue QR codes but would send me a label instread.TWO phone calls and a week later they still havnt sent it.Poor customer service they obviously didn't want me to return the coat which was too small for me. Eventually someone printed the label for me so I have now returned it.I will.not be purchasing anything from barbour again. Bad experience and very poor customer service

"Excellent customer service"

Had issues with a purchase 1 month after buying. John Lewis would not help (no receipts) but went direct to Barbour and they were excellent. Katy in customer services resolved the issue very quickly and professionally. Couldn't praise them highly enough - excellent customer service.