"Dipendenti fantastici e molto gentili…"

Dipendenti fantastici e molto gentili anche con grande affluenza
Soddisfacente la competenza dei commessi/e
Barbour via Borgogna 3 Milano

"Avoid their Customer Service in Italy "

Terrible Customer Service in Italy

Their telephone goes unanswered at all hours of the day. Alternatively if you ask any information by email, they either do not answer or their answers are incomplete.
This does not apply to their Customer Service in the UK which is efficient and satisfactory

"I had an issue with my repair of my Wax…"

I had an issue with my repair of my Wax jacket which I raised with Barbour. The customer service was brilliant. It was immediately dealt with to a very satisfactory level.

"Scarf made in China "

Went into the Barbour store in Shrewsbury to purchase a scarf for my wife for xmas to go with her lovely Barbour jacket only to find it was made in China. I definitely didn't purchase the item just hope they don't start having their jackets made there .

"Great experience with Barbour"

Great experience with Barbour. Bought a Barbour jacket from ASOS who would not assist beyond refunding product. Barbour customer service were fantastic and repaired the small fault in the zip which I requested. Great service, particularly as jacket was bought elsewhere. Will definitely buy direct and it is so great to be able to talk/email service directly and get quick responses. So pleased that some places still have good customer service and honour their products.

"Warning! "

Terrible customer service and poor quality dress. I purchased a cotton mix polo neck dress in a size 8. After 2/3 wears and before washing it stretched enormously from 36 inches bust (size 8) to 48 inches (size 20). It is now huge and swamps me so is unwearable. I sent photos showing a tape measure and my proof of purchase but Barbour replied that there was nothing that they could do as it was over 12 months old. I shall not buy Barbour again as they clearly do not expect their items to be wearable after one year.

"Superb customer service "

I rang customer services (lynne) after losing a hook on my boots , they said the boots were t made in the uk but they would do their best to find a replacement hook. 3 days later and the hook had arrived- superb customer services. Thank you

"Useless, lying customer service"

Barbour are a joke of a company. They sell lovely good quality gear. Just don't buy it direct from them. I had an issue with a wallet and sent it back. Oh my days, 2 months later still waiting for a replacement and hearing every excuse you could possibly imagine. They send a returns slip out that you put all your details on and a postman gladly takes it away for you and that's where the problems start. You get no conformation that they have recieved it and then 3 weeks later after wondering what's happening I called them to find they want my address and postage proof and all sorts of nonsense when clearly they say they have received it. IF YOU HAVE RECIEVED IT THEN YOU HAVE ALL THE DETAILS YOU NEED BECAUSE THEY WERE INSIDE THE PARCEL YOU GOT Back. The courier is your problem and blatantly your lying has there can't be a problem with them as you have recieved parcel. You lie, you lie some more then you lie again. Bless you Barbour and your dirty lying ways. All I wanted was a replacement for a item that you happily admit to having recieved back but I've got more chance of f*@king the pope than getting my wallet replaced. DO NOT BUY DIRECT FROM BARBOUR. You have been warned.

"Infrequent Customer, But Mighty Impressed"

I bought my first & only Barbour 40 years ago & it took all the abuse I threw at it & more. However, as it no longer fitted my lifestyle I sold it & I’ve been looking at an alternative jacket. After hours of research, ironically a Barbour International A7 looked to fit my requirement – at least on screen & from the description. However, I wouldn’t spend £300 (my first Barbour was £60 & I sold it for almost that) without trying one on.

Fast forward to a recent trip to a large shopping centre & on the off chance they stocked Barbour I wandered into…a well-known department store. Not only did they stock Barbour, but they also had the jacket I’d been looking at on the rail. I tried on a couple & even better luck was that the size that fitted was heavily discounted, for no apparent reason. After about half an hour agonising about spending cash I could not afford right then, but not wanting to pass up a bargain, I went to the till to check the price. Correct – no reason for the discount. (All three sizes of this jacket were a different price, weirdly.) So, I took the plunge & set off on the long drive home.

Cut to the next morning when in daylight I was disappointed to find that a popper at the neck was missing & the male part was stuck in the female opposite. It being a black jacket & as I hadn’t done up the collar, I’d not noticed. So I rang the store. The best they could offer was to keep a replacement back for me, but I’d need to make the five hours plus return round trip to make the exchange. Post was not an option.

That’s when I emailed Barbour. Without hesitation they sent me a Royal Mail postage paid label & I sent the jacket off, happy that as I was warned it may not be returned until after Christmas. No problem – my jacket was for a specific use & its first outing would be after the new year. I said I’d be happy for a repair if necessary, as I knew they would do it well & it would give it some instant character & become mine. It arrived back with DPD (the best courier service by far) 9 days after I posted it & repaired beautifully as I’d suggested would be fine. Outstanding.

Particularly because of how hard it is for retailers, I feel that if I try a jacket on in a store, I should buy it there – not look for it cheaper online. It was sold to me as undamaged – not my fault neither I nor the staff on the till noticed, but even discounted it was pricey. It’s a shame that I’ve been bitten as a result.

However, 11/10 Barbour for stepping up & doing the right thing, & the point of my review. They probably didn’t have to. As I’ve repeatedly said in writing reviews, if everything goes right it’s hard to tell everything you might want to know about a company. It’s when something goes wrong that a company’s attitude to customers becomes clear. One might argue that the jacket should have made it off the rail without such damage, but it’s made by a human & mistakes happen. I’m happy with the outcome & I’d happily recommend Barbour after this experience.

Thank you to all the team at Barbour involved.

"Cleaning and re waxing service was…"

Cleaning and re waxing service was fantastic. Jacket needed a few small repairs, but has come back to me like it’s new!

Great service. Would definitely use again and recommend.