"Barbour Fibre Down AVOID!!!"

I bought Barbour puffer jacket and gilet both filled with their highly advertised Fibre Down. They were nice till the first wash. I have washed it as instructed on the label but the filling has literally been reduced to a small ugly clogs. Tumble drying with drier balls (like you would real down) did not change anything. So literally £500 dow the drain. AVOID!

"Qualität mies, hoher Preis, schlechter Kundenservice…das war’s."

Hallo zusammen,
ich habe mir im November 2022 für 80€ das Gummistiefel-Paar Nimbus in schwarz gekauft. Dieses trug ich rund 2 Jahre lang, sofern es geregnet hat oder erster Schnee kam.

Also die Schuhe wurden nicht durchgehend jeden Tag getragen.

Nun im Oktober 2024 drang an der Ferse sowohl beim linken als auch rechten Stiefel Wasser ein.

Daraufhin schrieb ich den Kundenservice von Barbour direkt an, nicht um mich zu beschweren, sondern um Hilfe zu erhalten, ob der Schuh zu retten wäre.

Ich erhielt eine freundliche, aber absolut unzureichende und wenig hilfreiche Rückmeldung:
Sehr geehrter Herr Nachname,
vielen Dank für Ihre Anfrage.
Bedauerlicherweise müssen wir Ihnen mitteilen, dass es keine Möglichkeit gibt Gummistiefel zu reparieren, da diese aus einem Guss gefertigt werden.
Wir bedauern, Ihnen keine positive Rückmeldung geben zu können und verbleiben
mit freundlichen Grüßen
Vorname
Barbour Service Agent

Dieser Service ist leider mangelhaft.

Meine Antwort war relativ klar, Gummistiefel von Barbour kaufe ich nicht mehr.

Hier muss ich wohl auf hochwertigere Gummistiefel zurückgreifen, die nicht nach 2 Jahren, wohlgemerkt für den stolzen Preis von 80€, kaputt gehen.

Sehr enttäuschend, die Marke Barbour kann ich somit niemanden mehr empfehlen.

Qualität mies, hoher Preis, schlechter Kundenservice…das war’s.

"Ich habe zwei Jacken gekauft"

Ich habe zwei Jacken gekauft. Eine Liddesdale, eine Bristol. Bei beiden Jacken sind Knöpfe (gestanzt) abgegangen. Bei der einen nach ca. 1 Jahr, beider anderen Jacke nach ca. 1,5 Jahren. Barbour konnte nicht helfen, auch wenn ich nur Ersatzknöpfe erwartet habe.

Mein Fehler war wohl, dass ich die Jacken bei P&C gekauft habe. Barbour wollte, Informationen, Bilder, Artikelnummern etc., um dann alles von sich zu weisen.

Die Jacken sind überbewertet.

"Clean and Rewax Service - Look out for complete colour change"

I purchased the Barbour Wax jacket clean and rewax service, it took 3 weeks for my jacket to be returned, when received, there were parts of the jacket that had been missed during the process, however the worst part was the jacket had gone from being a sand colour to chestnut brown, a completely different colour.
I contacted their customer service team and they simply brushed off my concern, saying the website indicated it may be darker after rewaxing, however no mention of a complete colour change.

Here's their quote:- Now that we have rewaxed it the jacket will appear darker as the wax can be known to look darker once rewaxed. this will dry out in a week or so but it may not go back as light as the original colour.

As advised on our website under the repair and rewax section.

Interesting there's nothing regarding it completely changing colour from Sand to Chetbut Brown as it has.

"Customer service poor & product…"

Customer service poor & product knowledge poor. I went to London store, Duke street. I asked for assistance, one sales assistant said she would when she"Is ready"! Another shop assistant said a particular jacket was not in stock and was unable to tell me where it is available. There is a definate training need. A beautiful shop, no doubt. But how sustainable is it if there is no investment in staff? People will go elsewhere & I am one of them. I expected more from Barbour. I am very disappointed.

"The price is still high"

Quality has plummeted, but the price is still high. Bought a quilted jacket. The lining in the sleeve was badly puckered and the corduroy collar had to be adjusted and sewn on again. Had to take it to a repairers to have the sleeves adjusted and they spotted the errors. The suppliers returns policy would add long delays.
Checking on the label, where was this jacket made? Vietnam. So Barbour say let's cut the quality and go cheap with big margins. So this is my last purchase of a Barbour anything now. How sad!

"Schlechter Kundenservice"

Ich habe im Dezember 2023 Handschuhe bestellt, für 60€ und als ich sie letzte Woche nochmal anziehen wollte gemerkt das sich eine Naht am Daumen löst.
Auf meine freundliche Anfrage welche Möglichkeit es geben würde diesen Fehler im Rahmen der Gewährleistung zu beheben, wurde mir nur geantwortet das die Garantie leider abgelaufen ist und man leider nichts mehr machen könnte.
Auf meine Rückfrage wie lange denn die Garantie wäre und wie es sein kann das der Artikel nach nur 10 Monaten aus jeglicher Gewährleistung bei einem so Namenhaften Unternehmen rausfällt, wurde mir nur geantwortet das sie die Reklamation nicht annehmen. Meine Fragen bleiben also offen und mein Handschuh der in der Zeit nur ein paar mal getragen wurde, bleibt defekt.

"Scam or not?"

Of dear. Looking at many comments it looks like Barbour Quality and its service has evaporated. I bought online yesterday which was offering Free Delivery if you input your email address and mobile number. I received a code via text message to input for free delivery. Did it work - of course not! Complained to Customer Service (Olivia) who fobbed me off with ‘sorry for the inconvenience’ - no delivery rebate for what I ordered, Dreadful. Complained again let’s see what happens.

"Absolutely nothing special"

Absolutely nothing special. Just like any brand

Got a jacket as a gift from Barbour and I don’t even use the zip and it was cold and found out it was broken. Filler as well is just polyester so not that warm either. My parents brought me up to spend more for quality. This is not the case her. I feel a lot of these sort of designer brands are struggling, particular after the pandemic.

"Barbour are wonderful"

I bought my first Barbour coat over 36 years ago. Unfortunately, that one is long gone. However, I recently bought an old jacket in need of repair from a well known auction site. Some of its poppers are damaged. Having searched everywhere, I sent an email to Barbour who immediately responded with free poppers! They knew I was unlikely to send the coat to them for repair (although I have bought my wax proofer from them) and they are a big enough company not to need my patronage. But they still took the time to write me an email and send me the poppers at their own cost. It is wonderful to know that such companies still exist in this world. Companies that don't make you talk to a robot or search for hours for a contact number. Real people who care about their products and the people who use them. Next time you need a coat, make it a Barbour. You will be getting much more than a well designed, quality coat.