"Unzumutbarer Retoure- Vorgang"

Unzumutbarer Retoure- Vorgang, unverschämtenr Kundenservice, nach 14 Tagen belegter Zustellung keine Eingangsbestätigung über die Retoure und keine Erstattung. Finger weg von diesem Shop!

"Una recensione preventiva"

La mia recensione, una recensione "preventiva", si riferisce al link barbournow.shop, cui rimanda un profilo che mi è apparso su instagram, invitandomi ad acquistare. Tutto bello, preciso, regolare, testi in inglese corretto, foto, storia dell'azienda ... mi insospettisce però che i prezzi siano stracciati. Una giacca da motocicletta che costa normalmente € 475 viene offerta a 75 €. Non ho avuto bisogno di ordinare; è logico che per quel prezzo non possa trattarsi che di una truffa. Mi dispiace per chi ci è cascato, ma sarebbe troppo bello che la giacca arrivasse anche, a quel prezzo! Dài!

"Not a patch on the old Barbour quality"

Before you buy a Barbour jacket I suggest you look at photographs of what mine looks like after only three years of winter walks with my dog. Falling to bits. My 35 year old Barbour jacket is still in perfect condition. Are these new jackets made in China now? Barbour used to be a sign of quality - not any more.

"Wellies split after 18 months"

Wellies split after 18 months. Contacted Barbour, only 1 year warranty, offered 10% on a new pair. £60.00 for a pair of rubber boots that last a year and a half?? I will be going elsewhere. Have been a fan of Barbour for years, this has tainted my loyalty to them.

"Return or Repair"

Bought a satchel online at xmas, loved it. Unfortunately it came away at the stitching underneath. I contacted Alisha in customer services. I followed the really easy steps supported by Alisha and had a replacement within a week, delivered to my door. Can't get better service, so impressed but wouldn't expect anything else from my favourite brand. Well done for getting it on point. Thank you Louise Fairley

"Schlechte Qualität BARBOUR-Boots "

Seit vielen Jahre ein Fan von BARBOUR Produkten. Allerdings hat die Qualität und das Preis-Leistungs-Verhältnis deutlich nachgelassen. BARBOUR-Boots (ca. 180,00 EUR) haben kein halbes Jahr gehalten und eine Reklamation wir wegen "fehlender Pflege" nicht anerkannt. Nie wieder!

"Ma che succede"

Ma che succede? Ho fatto un ordine di due capi di cui uno mi andava stretto! Sono andata sul portale resi ma non prende il codice dell’ordine. Assistenza clienti telefonica inesistente! Mail sbagliata non si capisce se assistenza.clienti ecc… o assistenzaclienti senza il punto…. E non rispondono! Che peccato, vi giocate la clientela stupidamente!!! Mai piu’ comprero’!

"Ordered Defence waxed jacket"

Ordered Defence waxed jacket. Came missing a snap and looked used. Sent back and complained. Was told I could have 10% off a full price item. The Defence jacket was on sale. So, % is useless. Not impressed and very disappointed in the 'quality', expected a lot better for the price.

"Kept fully up to date with my order"

Kept fully up to date with my order. Fast delivery. Quality fantastic. True to size.

"Impeccable CS"

I have recently contacted Barbour regarding a damaged part on my Trench coat, and want to thank Lynne in the customer care department for making everything possible to support my request and supply a replacement. The communication was swift and kind and I am so happy and grateful with this service. Another reason why I will stay loyal to this brand.