"Helpful whilst going through…"

Helpful whilst going through thisnhorrid time. Thanks

"Poor customer service"

I contacted there "customer service" 3 days ago and have heard nothing since.
For such a premium brand their customer service is shocking. Will make me think twice before i buy barbour again.

"I bought a hooded Gilet for £150 on the…"

I bought a hooded Gilet for £150 on the Barbour website. Three wears later the stuffing is all pouring out through various points in the polyamide coating. Apparently it will take them 10 working days to respond to my email telling them about this. They also don’t offer replacement items.
Total and absolute garbage. I feel like silly for giving them so much money for not only a rubbish product that they probably spent £15 putting together in a sweatshop in the third world, but for a customer service that appears to suit them and their once reliable brand that they’ve been content to flush down the toilet.

I would never buy Barbour again for anything, and I will never revisit this website, never mind buy anything from it or deal with these clowns.

The only appropriate words for Barbour are not appropriate for publishing

"What happened to the quality?"

I purchased a glove and scarf box set for my partner to give as a gift before we were going away for his birthday. Before I wrapped it I opened the box to check and was appalled at the quality. The fingers of the gloves had shoddy sewing with fraying coming out everywhere and a small hole. These were brand new! It left me in a predicament as I was going away and believed it was a brand I could trust. My partner purchased one of their padded jackets 15 years ago and quality is brilliant and has lasted all this time without any problems.. but those days are over. Take your money elsewhere.

"Don’t waste your money on Barbour!"

Received a pair of Blyth wellingtons for Christmas, £79.95 so not cheap. By the 26/1/20 they were leaking. Worn approx 7 times!!! Contacted Barbour via email...no response. Contacted again via phone and received a pre paid bag to return for inspection. 1 week on and no communication. Emailed a prompt and was told to chose another pair to the same value. Nothing suitable so offer extended to anything in Barbour range. Don’t want anything other than wellies given we’ve had the wettest season in a millennia and I’ve had no footwear!!! Requested a refund as product not fit for purpose and did not last a reasonable length of time. Furthermore, Barbour sells shoddy goods and the after sales service is non-existent. Still awaiting a response to my refund request! Do not buy from Barbour...shockingly poor quality goods and dreadful customer care!

"Leaking Tempest Wellies!"

My Tempest wellies bought 4 years ago, now leak, I appreciate they’re 4 yrs old, but are very low mileage & carefully stored, this is very disappointing. Leaking at the left heel, tried to fix with special glue but not worked. Really not been worth the £99..........

"leaking Wellington boots"

When you pay over £50 for a pair of wellies the least you expect them to be is waterproof! Well they aren’t! Contacted Barbour who said I had to return them for inspection, which I did, they discovered they were indeed leaking and said they would send out a replacement. Now I have received a navy pair instead of a black pair through the post, and they are now not responding to my emails! Don’t waste your money and time by purchasing through this company

"Awful repair customer service"

This is a review of the repair service. Customer service has been horrendous with my jacket repair for the following reasons:
1) They had a 2 1/2 week repair shut down over Xmas but didn't mention this on their website.
2) their IT system seems to be down every time I call. The latest is that my coat may well be ready to dispatch but because the system is down for the rest of the week they can't dispatch any repairs.
Consequence is that my jacket was sent in in December, 2 months later I still don't have it back. No apology, takes ages to get through on the phone. I'm looking at the snow outside and my main winter coat is sat in a warehouse in Newcastle. Awful.

"Very bad!!!"

Very bad... customer service is useless. Quality is poor. Not worth the money

"Terrible customer service"

Terrible customer service. Takes too long to get a simple answer.