"Great coat"

Great coat, great service

"Good customer service and refunds"

Ordered a coat online, delivered within 2 days. Wasn't quite happy with the fit, though the quality was great. I decided to send it back for a return - sent on the Monday, money refunded on the Wednesday. Cannot fault the returns policy and speed in which the money was refunded. Great service, thank you.

"I have come to the conclusion Barbour…"

I have come to the conclusion Barbour is a vastly over-rated brand. Clever marketing but short on quality. I own a number of Barbour items, some of which are very good but their shirts are generally less good and I have had one from the Sam Heughan range that is like putting on a shirt made of tissue paper. Twice it has ripped with very little force. This is a shirt that has had very little wear and one I had to get replaced because it split with ease - the same identical flaw. Clearly the cotton it is made from is either a bad batch or is the cheapest of cheap. No other shirt I own has ever had this problem. I could have bought 3 for the price of this 1. Of the two other Barbour shirts I own, one is decent, the other is OK. It certainly does not justify the price tag.
My wax jacket is ten years old and was ripped in several places (from wearing a rucksack). Again I have much more durable kit for a lot less. Sorry Barbour. I like the idea and the look but for the prices you charge the quality is very bad.

"Barbour wellies; not worth the money"

I purchased a pair of barbour wellies, which were worn for 1/2 hour in the morning and 1/2 hour in the evening to walk the dog and they split within a year of purchase.
The retailer replaced them with another pair which have now gone on the soul.
When I buy wellington boots, I expect them to last for at least two years; especially as they only get used for the wet season, and to have had two pairs within two years they are not good value for money.

"Impressive repairs"

I’m very impressed with the repairs to my old jacket which I’ve worn for years. The workmanship is excellent and the patches are almost invisible. Also the whole process, from initially seeking a quote to the delivery of the repaired jacket by DPD, went smoothly with no problems. Well done Barbour!

"I had issues with footwear and tried to…"

I had issues with footwear and tried to return them to where I purchased them from with no luck. I then contacted customer services I was dealt with by Natalie, she provided 100% customer care, she kept me up to date and resolved the matter in a very short time. I will continue to buy from barbour as there product quality is great, and if you do have an issue speak to customer services you will be dealt with as you would expect from a quality company.

"Barbour Outlet Livingston"

Always an excellent experience.
The friendly, knowledgeable staff are always willing to help with sizing.
Always well merchandised and laid out like a store of its size should be.

"Rude treatment at door of Bicester…"

Rude treatment at door of Bicester Village store.

"Excellent Customer Service Gloucester Quays Barbour Store"

Visited the Gloucester Barbour store today looking for a quilted lightweight jacket and received excellent Customer Service from the Assistant Jessica. Nothing was too much trouble and I left after purchasing a beautiful grey coat feeling that I had truly had a very enjoyable experience. In these days of stressful shopping, such service is rare and very welcome

"LEON@PICCADILLY STORE"

BARBOUR INTERNATIONAL PICCADILLY STORE
I recently telephoned the store to enquire about the sizing when purchasing a Barbour jacket. LEON answered my call. LEON was polite, professional, helpful and friendly and showed me excellent customer service.