"Poor quality"

£100 spent on Barbour boots. Within 6 weeks both had split on the back seam. Took them back with the receipt to be lectured about the traces of mud on the boot! Poor quality for such a high ticket price.

"Stood outside the barbour shop in…"

Stood outside the barbour shop in Manchester waiting to exchange a coat.
Their policy is 6 people in the store at once due to covid, thats fine .
But they have 4 members of staff standing around chatting 🙄 so only 2 customers.
Come on barbour see sense.

"My wax jacket arrived 30/9 as promised"

My wax jacket arrived 30/9 as promised. My last barbour wax jacket lasted me 9 & half years with regular waxing & saw me through Ireland, Israel & India's monsoons. These are the reasons I bought a new one, basically because I didn't want anything BUT a barbour even though now I'm on my pension & disabled.....i saved! I was so excited when the Gibbon arrived that the courier was laughing! It fits perfectly & now i have to see if i can buy a hood for it. IT IS WONDERFUL - thankyou Barbour

"Poor product. Poor customer service"

I bought a pair of Bede wellies from Barbour feeling confident that they would be good country boots. They were hopeless 😩. The heels wore down and they ripped at the sides and the back within a year of dog walking. My last pair of Hunter wellies lasted 10 years!!! When I complained to customer services I was basically told that I had worn them too much! They should not be fashion items but designed for some hard work in the rain and mud. So sad that this great British brand has gone to pot.

"Next Day delivery doesn't happen"

Having paid for next day delivery and waited in to accept delivery I rang customer services to check delivery time at 15:45 following day. I was told the delivery had been missed and would now be dispatched for the following day. Very disappointed my delivery is late, having paid specifically for next day, and that I was not informed until I called them

"Lovely products but poor customer service"

To cut a long story short I bought some Barbour sandals which fell apart within 5 weeks of purchase. Hoping for a quick resolution (I still had the sales receipt), I contacted customer service and returned the shoes for them to inspect. They’ve acknowledged fault but 6 weeks later customer service have literally just offered me a refund as a ‘goodwill gesture’. The problem is to get it I’ve got to nominate a time for them to call me.. I gave them two windows to call, both now missed. I work full time so calling/receiving calls during work hour is insanely difficult (their customer services are only open office hours).

Customer service is slow, convoluted and unhelpful. I was a fan but would expect better customer service from a premium brand. I’d think twice before spending money with them again.

"Customer service is unacceptable"

Disgusted with the level of customer service they provide via email. Attitude doesn't take anyone to successful sales and happy customers.

"Rewaxed Barbour jacket and mist say…"

Rewaxed my Barbour jacket and mist say had it back within a week and looks amazing - fantastic service

"Bought Redhead Chukka Boots from kular…"

Bought Redhead Chukka Boots from kular Fashion, so they were original. £125 they cost, looked great and felt really comfortable, unfortunately after 2 weeks the entire heel fell away, learned that the stitching was fake from Costumer Service at Barbour, so they are just glued together.

"Resolved issue to complete satisfaction thank you"

Bought some wellies from them and a year later the heels fell apart. Contacted Barbour who were so helpful and ended up returning to them for inspection and they agreed to give me a replacement pair. Very happy with service and communication received from Caitlin in customer service and would recommend this professional and honest company who clearly respect their customers. Thank you Barbour.