"Non existent customer service."

Absolutely shocking service from this company still awaiting my refund after 20 days, on their website it states 5 days, when I telephone I get fobbed off by this company. I will never purchase Barbour again.

"Barbour (USELESS) quilted dog coat"

Barbour quilted dog coat bought for our Irish Wolfhound (small female wolfhound, 30" at shoulder 36" length back) is the right size but completely useless due to poor design. Chest strap in wrong place for large dog and too narrow to be effective. Nothing to hold the back to the legs (cheaper dog coats for smaller dogs have extra straps or elastics). On a normal day in light rain, not even windy, the coat didn’t stay in place on a short walk unless my husband or I physically held it onto her back. Unfit for purpose. Not the fault of the shop, who sold the correct size but Barbour have been unresponsive when I raised the issue. Trading on their name and volume of sales, cynically disregarding customers' wasted money on useless purchases that have to be replaced from other suppliers. No meaningful response and no refund so far....
Update - after Barbour had been notified by TrustPilot that my review had been posted I received a focussed email response and they advised me to take the coat back to the shop I bought it from to receive a refund. They had spoken with the shop owner (who has been helpful throughout), so I do hope Barbour will recompense him and review their design.

"Poor Quality"

I bought these Barbour Bede wellingtons two days ago. On their first outing yesterday I came home with wet feet and sore heels. As I removed my feet from the boots the Barbour insole was stuck to my socks on both feet by The Barbour label. I had stopped halfway through the walk due to the pain in my heels thinking my socks had fallen down and was surprised to see they were ok. It had been the insoles that had moved and were causing the problem!. These boots may be ok for light walks but not for walking through rain and long grass. I bought these to replace my £17.00 Dunlop Wellington but the Barbour Bede is no more comfortable or waterproof. It is quite incredible for boots to leak on their first outing. Bought from The Barbour shop so not a copy. Very unhappy.

"Faulty jacket"

I purchased a Barbour padded summer jacket 2 years ago, only really worn it about 30 times in all, washed as instructed at 30 degrees, now all the padding is breaking up and with it being a gold colour it makes the coat look like it’s got patchy dirty look, I’ve contacted Barbour now waiting for a reply.

"rewaxed"

had two barbour coats rewaxed and i feel like they didnt clean my coats and rewax them!! they feel like brand new coats - so happy ! thanks guys thats the best £35 quid each ive spent in a while !

"Not waterproof - please do not waste your money"

I purchased a waterproof Barbour Trevose Jacket that came with a two year “guarantee”.
The description on the jacket states waterproof and breathable.
The thing is that when it rained the water got in through the “breathable” holes.
When I contacted customer services they asked me to return to store even thought the store is shut due to Coronavirus.
I asked them to help as the shop was shut and I sent them photographs Of the jacket and purchase receipt and explained what happened.
They took two days to respond to say “this is not a manufacturing fault as the holes are part of the design to allow the garment to be breathable”
I cannot understand how a waterproof coat can let water in and they can pass this off as part of the design!
Please do not purchase from Barbour - use Joules cheaper and better!

"Sublime."

Outstanding quality from a loved and trusted brand. Item was immaculately presented in the packaging and everything about it just oozed class, heritage and Britishness. I was even more astounded to receive it less than 48 hours after ordering, even though I hadn't paid for expited delivery. I'll be back for more!
(Order number for Barbour's reference COM-UK-225149)

"Babrout Beaufort"

I bought a Babrout Beaufort. The very classical Barbourt Jacket and the second one in my life. I never wear it because I sweat a lot in it. Why do you ask? Because the sleeves are filler with plastic!!! Yes plastic nylon filled!!!! The jacket cost 300£ and is worth 50£ max. It is a shame to see such a notorious brand reduce the quality to that extend. Never ever will I buy Barbour

"Tempest wellies poor quality"

Tempest wellies. On third pair now, which are leaking after thre months, terrible quality. First two pairs buckles fell off , don’t seem to sell them anymore

"Hi what a pleasure to see"

Hi what a pleasure to see ! I just watched the mage in Britain programme on Barbour
Congratulations to a well managed team
Well done all
Far superior quality clothes
And the company clearly prove " keep it up"
You impressed!!!!!!
Britain can still produce the best
David dp contract