"Exposed seam on boots"

Barbour

Bought a pair of ladies short ankle boots priced at around £120. They have an exposed seam at the back which rubs on the back of my foot like mad. It's literally the outer leather but it's not covered. You have to wear very thick socks to comfortably walk in these shoes. I thought that the seam would be covered with an inner lining in the shoe. I contacted customer services who seem to think that the design of the shoe is acceptable - well this is fine as I won't be buying from you again. I feel like I wasted a lot of money. I had only tried them on around the house and was hoping to return them but they didn't seem interested so fair enough, I know where to take my money next time

"Satisfied with Response"

Was not happy with initial repair, email the customer services correspondent who upon seeing images of the repair requested the jacket back at the factory. At the factory the team gave a replacement sleeve free of charge due to the problems. Above and beyond.

"Products Look Good, Customer Service meh"

Using the Barbour website to order is less than helpful. Not as user-friendly as the Orvis site. I ordered a women's jacket, vest, hood, and scarf for my wife. It's in transit now, but got an email today stating the hood does not fit the jacket I selected. Why oh why didn't they hold the order and notify me BEFORE it shipped? Also, they do not offer an option to order over the phone, where you can ask questions while placing your order. It feels like they are making it difficult to order. Maybe Filson has a more user-friendly site and call in order option?

"Perished wellies under 1 year!!"

I have lots of items from Barbour that have served me well.
However my less than 1 year old wellies have perished and split.
Come on Barbour you can do better than this.

"Boots bought only had about 9 months…"

Boots bought only had about 9 months when water mark appeared even though not had much rain were sent back to be inspected to be told not a fault but yes water marked !! And to use a good polish on them even though boots had been protected before use. Expensive boots to be getting watermarks so thanks for nothing got a pair boots that can’t be worn as got ugly water mark on !! Won’t be buying again

"I have just purchased a Barbour…"

I have just purchased a Barbour Bristol. First outing it rained and all the waxed ran off. Second outing was cold and dry but arms were wet through as it doesn’t breath, this appears to be a common complaint.

How can you get it so wrong.

"Quality is disappearing since moving work abroad"

I have had my Barbour Border jacket now for over 20 years and apart from the odd wax, done by myself, it is still going strong. But recently I purchased an international waxed jacket and the quality is not up to the standards you expect from Barbour! The jacket outer starts to go mildew when left (dry) for a long period (its with my border and westmorland and I've had a problem with those) also the diamond stitching on the quilted lining has started to come undone! I found out that the international Jackets (as well as a lot of other pieces they make) are now made abroad...I now know why the quality is left wanting. The Trad thornproofs like the border, Beaufort and Bedale are still made in the UK and are still made to British quality standards. Just goes to show that when a company cuts costs by having products made abroad the standard of manufacture goes with it. Come on Barbour bring the work back to Britain were it belongs, and stop thinking about big profit margins, you know it makes sense?

"It's refreshing when you have to phone…"

It's refreshing when you have to phone an organisation, that the call is answered by a switched on individual who was friendly and helpful.

"Great products!"

Absolutely great products! I own two shirts and two jackets, one of which waxed, and the quality is top notch as expected. I am a size 8 and both shirt fit perfectly and true to size. For the jackets I always order a size up for layering when it get cold. The waxed jacket has seen me through a hike under heavy rain and other one, the Mayapple Overshirt, is just so warm and cosy I never wanna take it off.
Love this brand, 10/10! Will definitely buy a lot more :)

"DONT NOT BUY THIS BRAND..BAD CUSTOMER SERVICE"

In October I went to John Lewis and bought my barbour jacket £180...got it home and the zip was...well I can say wonky n would not zip up..so took it back and they said cant change it ring barbour...after few emails and talks with the after sales team...they decided the zip wasn't faulty.early seeing the zip is completely wonky....they said there not changing it or exchanging it...after been confident in this brand..I can gladly say I will never buy this brand again...really bad customer service for the prices they charge.....please be very careful when buying this brand of clothing...I will never buy again
Lady Sharon Brotherton