"Poor Comms and lost parcel."

Order lost by courier, poor communication from Barbour. My experiences with DPD their courier is poor they should use someone else it affects their brand especially since I payed for the poor delivery service.
Product good, service and comms poor.

"Poor experience"

Poor experience. I ordered in the black friday sale. Delivery was quick but one item was missing and took 3 weeks to get it refunded, the other items I sent back 3 weeks ago (part of a very large order) were delivered to their warehouse more than 2 weeks ago, but to date (2nd Jan) I have yet to receive a refund. Incredibly slow and no replies from customer service. This is completely unacceptable for a premium brand, it’s not like I bought on a Chinese website were things need to be shipped back to another continent. I live in London, should be faster to retune items and get a refund, especially since you acknowledged you have received the items back to your warehouse.

"Where is my order? And where is the customer service?"

I placed my order on December 2nd and I am still waiting for it. The first one got lost somewhere after the customs check. Second one shipped (maybe..) but no news. I tried to call the customer center (32 attempts!) without answer.. And of course, no answer to my email...
Hello????? Are you there???? Shameful.
Don't sell on the web if your are not able to guarantee a good customer service.

"Waste of money!"

Don't often write reviews but this company has upset me. Bought a pair of Barbour Primrose Mittens size large so plenty of room. I thought I was buying quality and warmth! On first wearing they split down the seam which I stitched up, second wearing the seam came apart further down. I informed Barbour and sent photographic evidence. Received a short reply- as I repaired them I have no right to compensation! Expensive mistake in the bin! Won't forget their lack of compassion.

"Poor quality, inaccurate sizing, painfully slow returns refund"

Order two coats, both were too small, even though I ordered my usual size. The coats were thin, poor quality and cheap looking. Returned both coats some weeks ago, (tracked so I know exactly when they were received back by Barbour) still no refund or even an acknowledgement of Barbour receiving them. Would of expected better!

"Great customer service"

Great customer service. Rang for sizing advice. Friendly and professional service. I tend to find that if you treat people well it is reflected in their service back to you and Barbour is no exception to this. Happy and cheerful, even working over the Christmas holidays.

"Barbour Customer Service and their products deserve ALL FIVE STARS!"

Seven years ago, I bought a Barbour Fellmoor jacket online from Outdoor and Country. After using it regularly for 7 years I decided to wash it for the very first time in 2022, as per the washing label which said it could be machine washed at 30 deg C. The dry-cleaning symbol was not shown on the garment washing label. Unfortunately, the jacket shrank!

I emailed Barbour Customer Service who confirmed I had followed the washing instructions correctly and said that if the garment shrank, it was a defective product. I was advised to contact the retailer with proof of purchase. I did not have the proof of purchase but I dug up a review I had done on Trustpilot when I bought it. Outdoor and Country located the purchase as having been made on 24/1/2015 but said they could not help as it was more than a year old and suggested contacting Barbour.

Barbour then wanted to inspect the garment and sent me a Royal Mail label for free return. Following inspection, they wrote that they had identified the issue that I had found. They said that they were unable to offer a like for like replacement as they did not have any Fellmoor jackets. But they offered £369 towards a new jacket from their collection.

I opted for the Wellesley jacket priced at £429 and volunteered to pay the £60 difference. This was promptly accepted and in two days, despite the Christmas season, and Royal Mail strike, my new Wellesley was delivered by courier.

I am entirely delighted with Barbour Customer Service as well as their products. They rightfully deserve all FIVE STARS!

"Barbour re-waxing service"

I own three Barbour wax jackets, one of which is over 20 years old and was needing a re-wax so I sent it to the Barbour re-waxing service in November, three weeks later me jacket has been returned and looks like new.
I cannot recommend this service high enough.

"Customer care is pointless with this…very poor"

Customer care is pointless with this company, following five emails and one long phone call, absolutely nothing
Order on the 14th December 22, they took the money but up to now 23rd December nothing,
Disappointed to say the least !!!

"Terrible experience"

Terrible experience - I would give zero stars. Delivery took just under two weeks. Customer service representative by the name Emma most unhelpful to deal with. Will never shop with this company again. The reviews on Trust Pilot do not surprise me. My advice - Go elsewhere!!