"Barbour 'Titanic' range of wellies"

Bought some Barbour wellies for walking the dog. They fell apart within a year, Barbour agreed I could be refunded for them, so I stupidly bought the same again thinking lightning wouldn't strike twice........the new pair fell apart even quicker. Wore them from Feb 2022 upto the start of the hot weather in April 2022 , when I put them back on in Nov 2022 they immediately split in two places on right boot now left boot has also split......think they may be from Barbour's 'Titanic' range of wellies!?! Surely they shouldn't fall apart after a couple of months use?

"Don’t buy"

I was recently (Christmas) gifted a pair of your boots.
the 2nd time I had worn them and the first time in the rain.
Imagine my disappointment when one of the boots (right one) seemed to bubble up ?
I have attached some pictures both of the box and the boots.
I emailed this to Barbour and they say they’re creases from wear ! I know the difference and one boot has bubbley effect and the other hasn’t

"Poor product terrible customer service"

Brand new Product not fit for purpose, a wax hat that let water pour in on the seems. When returned I was fobbed off with excuses that didn't relate to the issue. Chloe in customer services was very dismissive, no-one read what the issue was and tested it for another fault. Barbour were unable to repair or replace product. When it was returned to me by Barbour it was crushed into a smaller box than I returned it in. The hat had been worn once. I asked to escalate the complaint and it was not, just offered a voucher. I've just binned the hat and bought from another retailer.

"Disappointing customer service"

I ordered a pair of wellington boots in late December and after not hearing anything for a couple of weeks I emailed them. Two days later I got a response saying they were being processed. After this amount of time, and rain, I was in desperate need of wellies so I found a similar pair from Joules at a third of the price (and recieved just two days later!) I phoned Barbour to cancel my order today only to be told that they were packaged already so I just had to request a return to sender on the DPD app. No problem. A few hours later, I receive an email to say that my wellies were not in stock and my order couldn't be fulfilled. They gave me a 15% off discount code. So after two weeks and multiple contacts I now have a bargain pair of wellies from Joules and absolutely nothing from Barbour except disappointment and a code I will not use as I don't trust them anymore. I thought that such a reputable name would have had superior service.

"Very slow refund process"

Bought a jacket online, returned it for a refund. It was received by Barbour in good condition on the 19th of December and despite me writing and calling the refund was not processed until today, 12th of January, and only after another phone call. Way too long, even at Christmas.

"Poor customer service / late refund"

I returned a coat which was received by Barbour on 23rd December, I had an email notification to confirm this which stated I would receive my refund after 14 days. As of 12th Januray I still haven't received a refund and when emailing customer service I was told that refunds were taking up to 28 days due to the impact of Royal Mail strikes and that there was no system in place to notify customers once they have received a return (although I have an email from Barbour to say they had received my return??).

Why Royal Mail is impacting a refunding a return they have already received doesn't make any sense.

I've replied to them with a copy of the email confirming my return and have been told again that due to the impact of Royal Mail strikes it is taking 28 days to process refunds.

Very poor customer service and overall service. They would've just been better off advising me that refunds are taking longer due to the busy Christmas period and not blaming Royal Mail, I would've accepted that and not written this review!

"Excellent customer service...."

I have just received excellent customer service (thanks Charlotte) from Barbour regarding a pair of faulty slippers. They couldn't have been more helpful, particularly as slippers originally purchased from another company, and replaced the faulty pair very quickly and without any problems. I have bought many Barbour items over the years and have always been pleased with the quality.

"Woeful product quality and worse aftercare"

My Barbour Corbridge Jacket failed in a few areas starting 3 months after purchase. I finally caved in when the elastic for the (barely used) hidden hood failed and returned it after just over (crucially) 12 months. It took a month to get a response, which (via the retailer I used) was a quote for the repairs. This quote was £75 (pocket linings and hood) - more than the total cost of my previous jacket which had lasted over 3 years. I thought I had treated myself to a premium product with after care to match but my experience could not be further from it.

"It’s a shame I cannot give no stars"

It’s a shame I cannot give no stars. I bought a wax jacket which like all Barbour products was expensive. I didn’t keep the receipt after a year (who would), it’s been worn three times and zip broken. They couldn’t have been more unhelpful or dismissive. I have sent photos which they claim not to have received. No apology. Do not use this company.

"No refund given 3 weeks after return"

Item was fine but didn't fit. Was returned for a refund 3 weeks ago, no sign of refund. No reply to message.
If no refund soon I will request a charge back from my back which doesn't look good for a big company!