"Terrible quality slippers!"

I bought a pair of BARBOUR MEN'S YOUNG SLIPPERS RECYCLED SEAWEED TARTAN for my husband last xmas. We are usually good to our slippers, and try not to batter them about. The soles have all broken up into pieces now and its less than a year. Safe to say barbour is likely one of those brands that are only good at making coats/jackets.

"British product and can speak to real people"

I have read a number of the reviews below and can sympathise with the writers.
My experience, however, compared to many fashion companies this Christmas has been great.
The thing that has made the difference is being able to speak to someone. The lady I spoke to was very well informed, she knew the product and the company and could advise on the extended Christmas returns policy. I will shop regularly with Barbour they are British company, making products in Britain and they provide a personal customer service experience.

"Terrible returns process"

Terrible returns process. DO NOT USE THEIR INPOST SERVICE.
This is the first time I have ever had cause to return something to Barbour. I bought a jacket from them that needed to be returned due to being too big. Inpost looked like a great returns service. Only I went to the local depot after checking there was space to find all the lockers full. I drove to the next one with space (according to the website) only for it to reject my QR code they had supplied me with, I called them only to be told to call back another time as they are too busy to answer, they then cut you off. So I am still stuck with a £239 coat in the boot of my car. Great service. I have reported them to Barbour and advised them to cut all contracts. Not that they’ll listen to me…. I’m only a customer. The best barbour can do is send me a Royal Mail label which will take however long due to postal strikes! Terrible experience of both Inpost and Barbour for deeming inpost suitable method of returns. Hassle free???? Not.

"Mould and damp. cant get the smell out"

I bought a Jacket last week at a Barbour distributer in the West of Ireland. I had been wanting a Barber jacket forever and when I saw it in a small Clothing store in Ennis County Clair I bought it. Little did I realize the Jacked stank of damp and mould as I had not spent time with it outside the Store. I contacted Barber and they as much as told me to tke it up with the store direct. It is obvious that this store was closed for two Years during covid with no heat and humidity control. I have been sold a bill of goods not fit for purpose, be aware when dealing with Barber, its obvious they dont audit their distributers and care less for their Customers.

"Terrible service issue at you…"

Terrible service issue at you Livingston
Outlet.

Looking to buy a jacket
Told to come in late pm on Thursday 17th Nov or early Friday 18/11. Went back to to store 1pm to be told by a lady ( one who told me to come back) rather abruptly “. 27 boxes came in wont be unpacking these today “”. Left name and phone number with chap who assured me he would call me. Nothing. Wasted time snd money travelling here. Certainly will not be back. Review

"Don't ship UK wide"

Got through all the hurdles only to be told that they don't ship to Northern Ireland.
Nice discrimination, Barbour, great job.

"Amazing customer service from Barbour"

Brilliant customer service from Barbour, Karen was very helpful.
I love my replacement Barbour boots.
Karen sorted everything out for me,even the next day delivery service. On day which was suitable for me , because I work full time.

"I always buy Barbour for the warmth of…"

I always buy Barbour for the warmth of the jacket . I purchased a light weight pink fibre down jacket .
It has been washed correctly but the quilted fibre down has now seperated in the jacket and it looks and feels horrible when I wear it . I’ve actually had to stop wearing it now . I contacted Barbour and the customer service was terrible and totally unhelpful . I accept it’s out of 12 month warranty but they didn’t even give any advice on how to plump up the fibre down filling . I will never buy a fibre down again .

"£25 for a cascade cap falling apart after 7 days."

New Barbour cascade cap falling apart and cost £25.00.🙄
What has happened to this company?
I think everything is being outsourced now and zero checks in place.
I'm going back to Chemeau now for my needs.

"The sweater purchased in this store…"

The sweater purchased in this store lost its shape after a couple of washes. How can you sell this!